Youtube, Potplayer, online streaming either local stroage video stutters on my Windows 10 20H1 i5-1035g7 laptop. Nevertheless the Fire strike scores is about the half of the average of intel G7.
Do you guys have any suggestions? Thank you.
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Hello david3234,
Thank you for posting on the Intel® communities.
In order to better assist you, please provide the following:
1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:
2. Provide the DxDiag report:
3. Run the Intel® Processor Diagnostic Tool and send the results either in a screenshot or .txt file. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.
4. Did your system work before? If yes, do you remember making any changes before the issue started?
Regards,
Sebastian M
Intel Customer Support Technician
Hello david3234,
Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.
Regards,
Sebastian M
Intel Customer Support Technician
Hello david3234,
We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.
Regards,
Sebastian M
Intel Customer Support Technician
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