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david3234
Beginner
170 Views

Why the 4k 60fps video stutters on my i5-1035G7 laptop?

Youtube, Potplayer, online streaming either local stroage video stutters on my Windows 10 20H1 i5-1035g7 laptop. Nevertheless the Fire strike scores is about the half of the average of intel G7.

Do you guys have any suggestions? Thank you.

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3 Replies
Sebastian_M_Intel
Moderator
160 Views

Hello david3234, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). Please note that only one file can be attached at a time. 

 

2. Provide the DxDiag report: 

  • Go to Start > Run or Windows Key + R.   
  • On the Run prompt, type "dxdiag" then click OK.   
  • On the DirectX Diagnostic Tool window, click on Save All Information.   
  • Browse to a folder, type in a filename then click Save.   

 

3. Run the Intel® Processor Diagnostic Tool and send the results either in a screenshot or .txt file. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply. 

4. Did your system work before? If yes, do you remember making any changes before the issue started?  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


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Sebastian_M_Intel
Moderator
136 Views

Hello david3234,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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Sebastian_M_Intel
Moderator
124 Views

Hello david3234,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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