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Hello. I just built a new HTPC. It is connected to my Panasonic Viera 50" Plasma TV via HDMI.
The PC consists of:
Asus P8Z77-M MB w/ Intel HD4000 onboard graphics
Intel Core i7 3770K Processor
8GB Crucial Ballistix Sport DDR3-1600 RAM
Asus BC-12B1ST internal Blu-Ray drive
Windows 7 Home Primium 64bit
So far everything else works great. I am ripping my DVD collection onto a NAS with AnyDVD and so far they play through WMC without issue.
The problem I am having is the Blu-Ray drive doesn't come with software/codecs to play Blu-Rays and neither does WIndows. Ripping the Blu-Rays isn't practical as the files are too big so I want to be able to play them on the Blu-Ray drive. I downloaded the WinDVD 11 trial version to try out their software and I get this error: "Playback with current display driver is not supported, please update your display driver or restart WinDVD".
I have seen several other forums on the internet where people are getting this same error but I haven't seen where anyone has resolved it yet.
I updated the Bios from Asus to the newest rev with no change.
I tried updating the Intel graphics drivers through Asus but it says what I have is current.
I found this Intel FAQ site with ideas to get Blu-Rays to play on Intel graphics and I tried everything there with no change:
http://www.intel.com/support/graphics/sb/CS-031600.htm?wapkw=intel+hd+4000+graphics http://www.intel.com/support/graphics/sb/CS-031600.htm?wapkw=intel+hd+4000+graphics
This FAQ states:
"Intel has worked with key media application vendors to optimize media playback with Intel® HD Graphics. Key media vendors and their applications include http://www.arcsoft.com/products/totalmediatheatre/ ArcSoft TotalMedia Theatre 5*, http://www.corel.com/corel/product/index.jsp?pid=prod4090071 Corel WinDVD 11*, and http://www.cyberlink.com/multi/products/main_1_ENU.html CyberLink PowerDVD 12*."
My frustration level has just about reached its limit. I guess the next step is to get a different video card and not use the Intel HD4000 graphics.
Any suggestions would be greatly appreciated.
Thank you in advance.
Link Copied
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Hello,
Blu-ray playback has been running on Intel® video controller since previous generations of video controllers such as the Intel® 3 series video controllers (like the Intel® G35 Express Chipset express). In this case you may try using the latest generic drivers that we provide for this video controller, which are posted on the following URL:
http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000/2500&ProdId=3498&LineId=1100&FamilyId=39 http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000/2500&ProdId=3498&LineId=1100&FamilyId=39
If during the installation of the Intel generic drivers you get this message: "driver not validated on this computer", go here for further instructions:
http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm
Something you may also try would be using another video player from the list provided on our site or use the full version of Corel WinDVD and not a trial version that may not include all features of the application.
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Diego,
Thank you for the reply.
I will try the generic drivers tonight when I get home. I sure hope they work.
As for the software, Corel claims that the trial version of WinDVD 11 has all the features of the full version which is why I tried this one. I would prefer to try it before I buy it.
Thanks again.
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I tried the generic Intel drivers and it still doesn't work. Looks like Intel HD4000 graphics are a no-go for playing Blu-Rays on my system.
I pulled the video card from my daughters computer and installed it in my HTPC and now it will play Blu-Rays on WinDVD 11 (trial version). Looks like I am buying a video card. It's really a shame as I would rather use the onboard video but that doesn't appear to be an option for me.
Diego, thanks for the suggestion and sorry it didn't work out.
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No problem mogaar,
If you run into any problems in the future or have any questions of a technical nature, please do not hesitate to contact us again.
I have edited my original response here as I mistakenly thought you had resolved your issue with our product, please see my suggestion below to continue troubleshooting this issue.
Message was edited by: Diego Arce
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Mogaar,
I would like to verify something else with you.
So, would be possible for you to test updating the Intel(R) Management Engine driver that is provided by Asus* on their web site, this is posted Under the Chipset category at this URL:
http://www.asus.com/Motherboards/P8Z77M/# support_Download_30 http://www.asus.com/Motherboards/P8Z77M/# support_Download_30
Alternatively you may try using the Intel(R) ME driver provided for Intel(R) Desktop Boards posted here:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22092&keyword=me+driver&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22092&keyword=me+driver&lang=eng
Please let me know the outcome on this and thank you for your collaboration.
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Diego,
Sorry, I haven't been back here since my last reply.
Yes, I tried all the different updates including the Intel ME driver from Asus and from Intel. Still doesn't work. I have since purchased a video card and I am not having any problems with it.
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Hi mogaar,
Can you confirm that you have installed the latest version of the Intel® Management Engine from Asus* by looking in your Device Manager -> System Devices -> Intel Management Engine Interface -> (right click) Properties -> Driver Tab and noting the Driver Version please?
Additionally, can you post a copy of your dxdiag as well? (Start -> Run -> dxdiag -> Save All Information).
Lastly, can you post a copy of your Intel® Graphics Driver Report? (Ctrl + Alt + F12 -> Options & Support -> Information Center -> "Save")
Thank you,
-Nic
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I have exactly the same problem with my NUC DC3217IYE.
Intel® Management Engine 9.0.0.1287.
Driver HD Graphics 4000 9.18.10.3071
Dxdiag:
------------------
System Information
------------------
Time of this report: 5/8/2013, 10:13:50
Machine name: HTPC
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: Intel
System Model: D33217GK
BIOS: GKPPT10H.86A.0040.2013.0325.1514
Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3802MB RAM
Page File: 1634MB used, 2807MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_20448086&REV_09
Display Memory: 1792 MB
Dedicated Memory: 224 MB
Shared Memory: 1568 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
<span style="font-size: 12pt;"...
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Please use the latest BIOS for your system, this is posted here:
Could you please specify what is the name of the application that you are using and the error message you get?
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