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RWick1
Beginner
1,867 Views

Windows 10 crashing with notice Display Driver Failed to Start?

Windows 10 gives message that "Display Driver Failed to Start" defaulted to Microsoft. Within a few computer freezes then goes black but does not shut down. I am manually shutting and rebooting with a repeat. I managed to stay up long enough to check to see if any updates to my Intel(R) HD graphics and it says it is up to date. I am trying to get this message in before the next crash. There was a recent Windows 10 update. Any suggestions?

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5 Replies
AlHill
Super User
112 Views

What is the complete model number of your processor?

Doc

RWick1
Beginner
112 Views

I tried responding to email but it bounced back. Here is the information on model etc.

Dell Optiplex 7010

Processor Intel(R) Core (TM) i5-3470 CPU @ 3.20GHz 3.20 GHz

Installed Ram 8.00 GB

Device ID 38AEA8C2-9555-rE83-B4D3-F95F2F2A456C

Product ID 00330-80000-00000-AA689

64 bit operating system x64-based processor

Windows 10

This is probably over kill but any help is appreciated.

AlHill
Super User
112 Views

Thank you for the information. This will help the Intel support staff when they respond to you.

Doc

idata
Community Manager
112 Views

 

Hello Wickgeo

 

 

Thank you for contacting us.

 

I understand that you have issues with your Windows 10 machine which is crashing with the "Display Driver Failed to Start" error.

 

Please accept our apologies for the inconvenience that this could be causing.

 

The error is also known as Time-out Detection and Recovery (TDR). The screen turns off and on instantly. This behavior can occur in Windows 7*, 8*, 8.1*, or Windows® 10.

 

We released a Display driver containing a fix to address multiple causes of this error. Released in April 2016 (version 15.40.22.4424), all drivers since that date include this fix. Other causes of the error may exist, so we recommend maintaining your drivers up to date.

 

You can test by installing our latest generic drivers (zip) from here:

 

https://downloadmirror.intel.com/27417/a08/win64_15.33.46.4885.zip https://downloadmirror.intel.com/27417/a08/win64_15.33.46.4885.zip

 

I strongly recommend a manual installation of our drivers, in case you have any question on how to do it, you will find all the instructions here:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

(You may need to copy and paste the links provided into a separate tab in case that you have issues when clicking on them)

 

 

Hope this information comes handy to you.

 

Please let me know if you have any other question or concern, I am here to serve.

 

Best Regards,

 

 

Diego S.

 

idata
Community Manager
112 Views

Hello wickgeo,

 

 

I was taking a look to your case and just wanted to verify if you need further assistance?

 

Please don't hesitate on replying this thread back in case that you have any other question or concern.

 

 

Best Regards,

 

Diego S.