Graphics
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Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa
Novice
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We have different Users with a strange behaviour - if they maximize a window tested with IE11, Acrobat, Windows Explorer, google chrome they get an empty or black / white space on top of that window.

Right clicking on the empty or black / white space on top of that window you get the context menu of the desktop. 

 

It's just when the window is maximized, you can stretch it to "full screen" by hand and its fine too. maximize > problem appears.

 

Users have dual screens

if the user signs out, and signs back in it works.

if i disconnect the user from the session and they log back in it works.

if i connect to the session with one screen it works.

CTRL+SHIFT+WIN+B and signs back in it works.

 

Problem occurs with notebook and multi-vendor desktops with ou without offboard video card.

Occurs with HD graphics:

 

Intel® HD Graphics 630

Intel® HD Graphics 530

Intel® UHD Graphics 620

 

Problem reported and known by other users:

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-terminal-server-2016-multi-monitor/aefbec87-0f5e-4f35-8296-b432d7d7f98b?tm=1538402889026&rtAction=1538550302665

 

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5

 

https://productforums.google.com/forum/#!topic/chrome/kztvALbicwE;context-place=forum/chrome

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/white-bar-covering-top-portion-of-windows-explorer/958e89c3-22ea-48d8-aeaf-bac25d11aa94

 

#TAG:

white bar covering top portion of windows explorer

white bar in top or bottom window when maximized

white bar across top of maximized

white or black bar across top of maximized

 

1 Solution
Wanner_G_Intel
Moderator
88,838 Views
Hello all, We have not been able to reproduce the issue described on this thread. Our tests were performed on the following hardware: * Intel NUCi7DNKE: Windows 10 (17763) driver 25.20.100.6577 * Lenovo T480: Windows 10 (16299) driver 23.20.16.4901 Steps followed: 1. Clean Windows 10 installation with just Chrome and Outlook 2016. 2. Connected two monitors (Acer B286HK and Acer G257HU). 3. Set both monitors in Extended display via Intel Graphics Control Panel. 4. Launch several instances of File Explorer, Chrome and Outlook 2016. 5. Maximize each window. 6. Minimize each window. 7 Move the windows to the 2nd monitor. 8. Repeated steps 5-6 several times. No issue was observed. Windows are displaying correctly. Some threads are referencing this issue and some users with non-Intel Graphics are also reporting this issue. Examples: https://www.reddit.com/r/sysadmin/comments/8imjva/windows_10_multi_monitor_maximized_window/ https://answers.microsoft.com/en-us/windows/forum/all/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5?page=12 This seems to be an operating system related issue that may be triggered by a particular update. If the issue persists, we recommend reporting this issue to Microsoft*. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

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Amy_C_Intel1
Employee
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Thank you. Please, confirm the following: is it only with multi-monitor configs? Does it have to be Extended or clone? Also, provide your graphics report: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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SJapa
Novice
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Yes AmyC_Intel, only with multi-monitor configs.

In Extended mode.

Logs attached.

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Amy_C_Intel1
Employee
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Can you please try the following version https://downloadcenter.intel.com/download/28553/Intel-Graphics-BETA-Driver-for-Windows-10?product=88345? Also, make sure that your BIOS version is up to date. Contact your computer manufacturer to check if you have the latest. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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SJapa
Novice
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Updated BIOS and Driver (Version: DCH 25.20.100.6577).

Failure persists.

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Sparki
Novice
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This issue is happening with 25% of our machines

 

Toshiba Tecra A40 Laptops in docking stations (Laptop closed), Intel HD Graphics 520

Two monitors plugged into the docking station (VGA and HDMI)

 

Windows and all other drivers up to date.

 

same issues from this thread, cannot use original Intel drivers, have to use Toshiba downloads

 

CTRL+SHIFT+WIN+B works

 

Have tried:

  • Rebuild win10 (clean and restore)
  • Different drivers
  • Different monitors
  • Different cables
  • Different docking station

 

When the problem occurs it is ALWAYS on a full screen application, if you 'restore down' (SHIFT+WIN+DownArrow) the application window is fine and can be moved in to the top of the screen that was missing without any issues! if you then maximise the window the problem returns.

 

Also if you move the 'bad' application to the other screen (SHIFT+WIN+Left/RightArrow) the application is OK, move the window back the the 'bad' screen the problem is still there.

 

The problem does NOT always happen on the same screen.

 

Applications that seem to be the worst:

  • Adobe Acrobat Standard 2017
  • Windows Picture Viewer (Microsoft Photos 2019.18114.17710.0)
  • Microsoft Outlook 2016

 

Also posted here

https://answers.microsoft.com/en-us/windows/forum/windows_10-desktop/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5?page=10

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Amy_C_Intel1
Employee
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SJapa, can you please help us providing the following information https://forums.intel.com/s/question/0D50P0000490AGdSAM/important-template-for-submitting-a-graphics-bug? Please, make sure to check all the information requested in the Graphics bug report. Thank you. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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Amy_C_Intel1
Employee
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If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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Sparki
Novice
15,700 Views

have you or anyone else provided an answer?

 

NO, then the issue that LOTS of people are experiencing with Microsoft Windows 10 and Intel graphic cards with a multi screen setup still exists.

 

So in short YES we still need assistance, a new driver, a test to perform, a tool to run, a reg edit to try, a file to edit, something to delete or even just a wild suggestion...

 

has anyone your end even been able to replicate the problem?

 

 

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Wanner_G_Intel
Moderator
15,700 Views
Hello all, To continue working on this issue, please fill out the Template for Submitting a Graphics Bug. Template for Submitting a Graphics Bug https://forums.intel.com/s/question/0D50P0000490AGdSAM/important-template-for-submitting-a-graphics-bug Please attach the DxDiag.txt and SSU.txt reports. You will find instructions on the link posted above. If you have attached these reports before, and changes have been made to your environment, then we need these reports one more time. If you have not posted videos/pictures showing the issue, please post them as they will help us address this behavior as soon as possible. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Sparki
Novice
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Has anyone your end been able to replicate the problem?

 

The link/post above is NOT helpful at all... or are you trying to be difficult?

 

DxDiag.txt

  1. Press and hold the Windows key and press R (the Run dialog will appear)
  2. Type "dxdiag" and press Enter (the DirectX Diagnostic Tool will appear)
  3. Click on "Save All Information..." at the bottom of the window
  4. Name the file and save it to a location of your choice
  5. Attach the file here...

 

SSU.txt

  1. I have no idea?
  2. do you mean this, the Intel System Support Utility https://www.intel.co.uk/content/www/uk/en/support/articles/000008563/software/software-applications.html

 

 

 

Sparki

3rd Line Engineer

Trying to fix Microsoft and Intel 'number two'

 

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ODick1
Beginner
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ODick1
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posted a file.
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ODick1
Beginner
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posted a file.
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ODick1
Beginner
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ODick1
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posted a file.
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ODick1
Beginner
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posted a file.
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Wanner_G_Intel
Moderator
15,700 Views
Hello Sparki, Please provide clear steps to replicate this issue. If possible, please attach a short video. Also, please fill out the Template for Submitting a Graphics Bug and attach the reports for one of the systems (Toshiba Tecra A40 Laptops). Template for Submitting a Graphics Bug https://forums.intel.com/s/question/0D50P0000490AGdSAM/important-template-for-submitting-a-graphics-bug 1. DxDiag.txt Press and hold the Windows key and press R (the Run dialog will appear) Type "dxdiag" and press Enter (the DirectX Diagnostic Tool will appear) Click on "Save All Information..." at the bottom of the window Name the file and save it to a location of your choice Attach the file here... 2. Intel® System Support Utility 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Sparki
Novice
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Seriousley, work it out from above...

 

Description:

 - Top (Approx. 1") of display missing on some full screen applications, intermittent approx 2 to 3 time a week (40 hours)

 - When the problem occurs it is ALWAYS on a full screen application, if you 'restore down' (SHIFT+WIN+DownArrow) the application window is fine and can be moved in to the top of the screen that was 'missing' without any issues! if you then maximise the window on the same screen the problem returns.

 

Hardware:

 - Toshiba Tecra A40-C Laptop with Intel Core i5-6200, Intel HD Graphics 520, 4Gb RAM, Toshiba Part Num PS463E-05V03HEN

 - Toshiba docking station, Toshiba part Num PA5116E-2PRC, irrelevant (several diffrent docking stations used)

 - Two monitors plugged into the docking station (1xVGA and 1xHDMI) make and/or model irrelevant (several diffrent monitors used ALL diffrent makes and models)

 - VGA cable make irrelevant (diffrent makes, models and length)

 - HDMI cable make irrelevant (diffrent makes, models and length)

 

Software:

 - Windows 10 Pro, all latest updates

 - same issues from this thread, cannot use original Intel drivers, have to use Toshiba downloads

 - Video driver version 23.20.16.4849 (http://www.toshiba.co.uk/support/drivers/laptops/ date: 2018/09/14)

 

Configurations:

 - Dual monitor, extended

 - 1024

 - DC power applied to the docking station

 

How to repo:

 - use computer for a week and it will happen, nothing definiative!!

 - but seems to happen most in the applications below

  - Adobe Acrobat Standard 2017

  - Windows Picture Viewer (Microsoft Photos 2019.18114.17710.0)

  - Microsoft Outlook 2016

 

How to fix:

 - CTRL+SHIFT+WIN+B

  

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Sparki
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posted a file.
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Wanner_G_Intel
Moderator
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Hello Sparki, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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