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We have different Users with a strange behaviour - if they maximize a window tested with IE11, Acrobat, Windows Explorer, google chrome they get an empty or black / white space on top of that window.
Right clicking on the empty or black / white space on top of that window you get the context menu of the desktop.
It's just when the window is maximized, you can stretch it to "full screen" by hand and its fine too. maximize > problem appears.
Users have dual screens
if the user signs out, and signs back in it works.
if i disconnect the user from the session and they log back in it works.
if i connect to the session with one screen it works.
CTRL+SHIFT+WIN+B and signs back in it works.
Problem occurs with notebook and multi-vendor desktops with ou without offboard video card.
Occurs with HD graphics:
Intel® HD Graphics 630
Intel® HD Graphics 530
Intel® UHD Graphics 620
Problem reported and known by other users:
https://productforums.google.com/forum/#!topic/chrome/kztvALbicwE;context-place=forum/chrome
#TAG:
white bar covering top portion of windows explorer
white bar in top or bottom window when maximized
white bar across top of maximized
white or black bar across top of maximized
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Link Copied
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Updated BIOS and Driver (Version: DCH 25.20.100.6577).
Failure persists.
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This issue is happening with 25% of our machines
Toshiba Tecra A40 Laptops in docking stations (Laptop closed), Intel HD Graphics 520
Two monitors plugged into the docking station (VGA and HDMI)
Windows and all other drivers up to date.
same issues from this thread, cannot use original Intel drivers, have to use Toshiba downloads
CTRL+SHIFT+WIN+B works
Have tried:
- Rebuild win10 (clean and restore)
- Different drivers
- Different monitors
- Different cables
- Different docking station
When the problem occurs it is ALWAYS on a full screen application, if you 'restore down' (SHIFT+WIN+DownArrow) the application window is fine and can be moved in to the top of the screen that was missing without any issues! if you then maximise the window the problem returns.
Also if you move the 'bad' application to the other screen (SHIFT+WIN+Left/RightArrow) the application is OK, move the window back the the 'bad' screen the problem is still there.
The problem does NOT always happen on the same screen.
Applications that seem to be the worst:
- Adobe Acrobat Standard 2017
- Windows Picture Viewer (Microsoft Photos 2019.18114.17710.0)
- Microsoft Outlook 2016
Also posted here
https://answers.microsoft.com/en-us/windows/forum/windows_10-desktop/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5?page=10
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Maybe something to do with Office protected view... but I'm not convinced
https://answers.microsoft.com/en-us/windows/forum/windows_10-desktop/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5?messageId=5f005476-2b32-4d78-957f-476dd3c4a917
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have you or anyone else provided an answer?
NO, then the issue that LOTS of people are experiencing with Microsoft Windows 10 and Intel graphic cards with a multi screen setup still exists.
So in short YES we still need assistance, a new driver, a test to perform, a tool to run, a reg edit to try, a file to edit, something to delete or even just a wild suggestion...
has anyone your end even been able to replicate the problem?
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Has anyone your end been able to replicate the problem?
The link/post above is NOT helpful at all... or are you trying to be difficult?
DxDiag.txt
- Press and hold the Windows key and press R (the Run dialog will appear)
- Type "dxdiag" and press Enter (the DirectX Diagnostic Tool will appear)
- Click on "Save All Information..." at the bottom of the window
- Name the file and save it to a location of your choice
- Attach the file here...
SSU.txt
- I have no idea?
- do you mean this, the Intel System Support Utility https://www.intel.co.uk/content/www/uk/en/support/articles/000008563/software/software-applications.html
Sparki
3rd Line Engineer
Trying to fix Microsoft and Intel 'number two'
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Seriousley, work it out from above...
Description:
- Top (Approx. 1") of display missing on some full screen applications, intermittent approx 2 to 3 time a week (40 hours)
- When the problem occurs it is ALWAYS on a full screen application, if you 'restore down' (SHIFT+WIN+DownArrow) the application window is fine and can be moved in to the top of the screen that was 'missing' without any issues! if you then maximise the window on the same screen the problem returns.
Hardware:
- Toshiba Tecra A40-C Laptop with Intel Core i5-6200, Intel HD Graphics 520, 4Gb RAM, Toshiba Part Num PS463E-05V03HEN
- Toshiba docking station, Toshiba part Num PA5116E-2PRC, irrelevant (several diffrent docking stations used)
- Two monitors plugged into the docking station (1xVGA and 1xHDMI) make and/or model irrelevant (several diffrent monitors used ALL diffrent makes and models)
- VGA cable make irrelevant (diffrent makes, models and length)
- HDMI cable make irrelevant (diffrent makes, models and length)
Software:
- Windows 10 Pro, all latest updates
- same issues from this thread, cannot use original Intel drivers, have to use Toshiba downloads
- Video driver version 23.20.16.4849 (http://www.toshiba.co.uk/support/drivers/laptops/ date: 2018/09/14)
Configurations:
- Dual monitor, extended
- 1024
- DC power applied to the docking station
How to repo:
- use computer for a week and it will happen, nothing definiative!!
- but seems to happen most in the applications below
- Adobe Acrobat Standard 2017
- Windows Picture Viewer (Microsoft Photos 2019.18114.17710.0)
- Microsoft Outlook 2016
How to fix:
- CTRL+SHIFT+WIN+B
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