Windows 11 keeps overriding my Arc Graphics update to OLDER version

APols1 · ‎03-08-2025

New HP Envy Arc Graphics laptop. every time Intel updates my driver, in a week or so Windows 11 auto rolls it back to older/original version.

There is NO Hide updates anymore and Windows will auto install it so you cant hide it anyway. and pausing updates doesn't work because sooner or later you need to update Windows and then Intel gets updates back to the old version.

someone told me to do this BUT it doesn't work

Intel just updated driver again so how do I stop Windows from messing it up again

LeonWaksman · ‎03-08-2025

1.Please Download and use Microsoft ShowHide Tool to hide the redundant Graphics Driver update.

2. You can also stop Windows from updating/downgrading drivers trough Registry or trough Group Policy Editor (if you have Pro version of Windows): How to stop Windows 11 from downloading Drivers

Leon

APols1 · ‎03-08-2025

Hide won't work because Windows 11 auto installs all updates. You can't pick or choose. And Delaying updates only postpones the inevitable

I do not have Pro

Mike_Intel · ‎03-09-2025

Hello APols1,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

What is the complete model of your Graphics controller?
What is the complete model of your laptop?
Was it working fine before?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

APols1 · ‎03-14-2025

Not sure what happned BUt I made this reply several days ago and its still not there. I will try again to answer your questions:

What is the complete model of your Graphics controller?
What is the complete model of your laptop? HP Envy 17.3 inch Laptop PC 17-da0000 ID
Was it working fine before? There is nothing wrong with either. New laptop - Sept 24. All I want is for Intel updates Via INTEL to stay. Windows keeps rolling me back. Have tried many things that worked before Like "Hide" etc and above listed - but it doesn't work.

Hope you get this reply. UGH

Mike_Intel · ‎03-12-2025

Hello APols1,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Mike_Intel · ‎03-16-2025

Hello APols1,

Thank you for the update.

For this issue, kindly try and follow the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000087834/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Mike_Intel · ‎03-19-2025

Hello APols1,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

APols1 · ‎03-19-2025

Hi. this is the second time my reply did NOT go through. OH well.

anyway I had said:

Thank you for the info and link, BUT - been there done that. it just comes back after you turn updates back on.

Check out this message board on Windows. I'm sure you will be able to see it. says it all

https://answers.microsoft.com/en-us/windows/forum/all/windows-11-keeps-overriding-my-intel-graphics/42b6d0d2-b7c6-4622-a8bd-ec75aad94a64

let me know. Hope this goes thru!

APols1 · ‎03-22-2025

Michael L

As of now I have been able to get Hide to work, but its really only temporary. I still haven;t turned on updates. too scraed to.

If Intel has a better way of fixing this - it would be great. and please dont let them say check with HP. Useless.

Mike_Intel · ‎03-24-2025

Hello APols1,

Thank you for the update.

I am really sorry to hear that. To be honest, the link that I provided is a proven fix for this issue and a lot of customers followed that link.

Since you are still having issues, let me gather more details to further investigate this.

Did you already updated the BIOS of your system?
Are you using Intel Graphics Software?
Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

APols1 · ‎03-25-2025

Hi.

Did you already updated the BIOS of your system? - ALL updated.
Are you using Intel Graphics Software? Intel Arc Graphics. Just updated actually again yesterday
Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs: I'll do that if you think its needed, but Intel updates are not the issue.

Did you ever get a chance to go to that Windows Community Board and check it out. That explains it all.

Again the issue is not getting Intel updates, just stopping Windows from overriding them. I finally was able to stop Windows -TEMPORALLITLY - from forcing the reversal back and used HIde. BUT Hide is going bye bye soon.

In the past this has worked BUT I'm not sure what will happen with Windows 11 especially when I trun back on downloads.

Sure would be better if Intel could help me figure this out. right now HP is USELESS and Windows really does not seem to have an answer

please visit that above link and let me know what you find out if you can, I would love to turn back ON receive updates but right now I'm too scared too. LOL

Mike_Intel · ‎03-26-2025

Hello APols1,

First of all, thank you for acknowledging that the issue is not on Intel updates, this should help us focus on the main cause of the issue. I will try to have this checked and if needed I will also forward this inquiry to our Engineering team.

However, part of the investigation is I need to get the SSU logs of your system for us to have the full picture of your hardware and all the drivers in it. So please help generate the SSU logs.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

APols1 · ‎03-30-2025

Michael hi,

hope you had time to look over that last post and the SSU logs.

BUT here's a thought. as I said in prior post - Windows downloaded but did not install Update .6556.

Back in Feb Intel installed version .6559

Then in March it updated to .6651 - my current driver.

MAYBE I should let Windows go ahead with the .6556 and that MIGHT get Windows and Intel back in sync. I can then wait for windows to update or do an update from Intel.

WHAT DO YOU THINK??? PLEASE get back to me as soon as you can.

thanks

andy

APols1 · ‎03-28-2025

Hi Michael

was going to try to get that other info you wanted, but just this morning Windows forced installed this Update.

Have NO idea what is does, but it did NOT seem to change my previously Intel Updated Driver

That's the issue here. When Windows 11 wants to Update something - you have NO choice. UGH

BTW why doesn't Intel Graphics Software button for WHQL stay "ON"??? no idea what that does either

APols1 · ‎03-29-2025

Michael morning - OK NOW I'm really confused.

Yesterday I posted that Windows did an auto download and install3e for Intel 6556 "EXTENSION". NO idea what it does. I did note above that it did NOT change my display driver which is still at .6651

Well this morning I just checked Updates and I found that Windows must of at the same time - I did not check yesterday - downlaoded ONLY the Display Driver for .6556

I have done NOTHING with this yet. I was going to "Hide" it but I thought I might check with you first. At least Windows seems to be catching up with Intel because they at least did not try to download and install the OLD driver .5542 that is still "Hidden" ( see prior posts)

what do you think I should do.

BTW here is that SSU Log you wanted. Maybe I've posted too much????? I think I may delete that very soon.

Mike_Intel · ‎03-30-2025

Hello APols1,

Thank you for posting multiple updates.

I am trying to read and analyze all of the details that you provided and my suggestion is using the link that I provided before as reference.

Try to update everything and check if the Graphics will rollback again. If not, then that means you were able to fix the issue since the driver is not rolling back anymore.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Mike_Intel · ‎04-02-2025

Hello APols1,

I hope you are having a good day.

I am just checking if you still need assistance from us.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Mike_Intel · ‎04-07-2025

Hello APols1,

I hope you are having a good day.

I am sending another follow up to check if the issue is fixed.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

APols1 · ‎04-09-2025

Well I hope this board is not disabled but we will see.

As I explained earlier Windows finally did cathc up with Intel (this really is the issue) and install version 6556 on 2 different day

I gambled and updated to INTEL's 6559 and everything has been running smoothly. I did NOT updat to Intel's newer 6651 which I had done before and posted above.

Well this morning Intel wanted to Intsall 6734. I downloaded it but have not done anything. If I try to install it - Windows may want to roll be back to - I HAVE NO IDEA. Maybe the last thing they did 6556??? Hopefully NOT all the way back to 5542. And that is NO longer "Hidden" UGH. When I updated to 6556 Windows DELETED the "Hidden" 5542 driver.

ANY SUGGESTIONS??????????????