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I am in a bit of a jam right now and can't think of any more solutions to this problem here is what I have tried:
- Installing the Beta driver for Windows 8.1, result: Driver doesn't work (code 43), windows reverts to basic driver. Direct X works but is software emulated.
- Installing manufacturer Drivers (9.17.10.2843). Driver seems OK, Direct X doesn't work, dxdiag reports no errors however.
- Installing another Intel Driver (9.18.10.3071). Same result
- sfc /scannow reports no errors
Here is my current dxdiag output:
------------------
System Information
------------------
Time of this report: 8/24/2013, 21:50:31
Machine name: CSL-AM-CF53
Operating System: Windows 8.1 Pro Preview 64-bit (6.3, Build 9431) (9431.winmain_bluemp.130615-1214)
Language: English (Regional Setting: English)
System Manufacturer: Panasonic Corporation
System Model: CF-53JALRYRM
BIOS: V2.05L11
Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
Memory: 4096MB RAM
Available OS Memory: 3958MB RAM
Page File: 2821MB used, 2352MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9431.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_833810F7&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (58Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: MS_9003
Native Mode: unknown
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 9.18.0010.3071 (English)
Driver Version: 9.18.10.3071
DDI Version: 11
Feature Levels: 11.0,10.1,10.0
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Not Applicable
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2013 21:31:48, 8647680 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-BD72-35A3A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x833810F7
Revision ID: 0x0009
Driver Strong Name: oem0.inf:5f63e5341859ec8c:iIVBM0:9.18.10.3071:pci\ven_8086&dev_0166
Rank Of Driver: 00E02001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: n/a
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10F70500&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6649 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/31/2012 04:24:14, 4064272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Wireless Switch for Panasonic PC
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04AD, 0x26FF
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E2D
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 6/15/2013 22:32:49, 488712 bytes
| Driver: usbd.sys, 6/15/2013 22:32:49, 28432 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_# 0001.Hub_# 0001
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 6/15/2013 22:32:49, 488712 bytes
| | Driver: usbd.sys, 6/15/2013 22:32:49, 28432 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 6/15/2013 20:35:26, 107520 bytes
| Driver: kbdclass.sys, 6/15/2013 22:33:29, 54536 bytes
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Thank you for your feedback on this matter. We have provided an Intel Communities Forum to discuss your experiences with the preview driver program for Window 8.1* Preview here
http://communities.intel.com/community/tech/windows_8.1preview_feedback http://communities.intel.com/community/tech/windows_8.1preview_feedback
Please go ahead and post or find a similar issue on this section and follow the recommendations available there.
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