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22761 Discussions

Windows 8.1 is not recognizing Intel 4600 HD

EKram1
Beginner
‎08-30-2014 07:36 PM
2,325 Views

Hi,

When I install the drivers (I've done it both from intel and my motherboard's site, it is a GA z97x gaming 5), windows only recognizes the display adapter in the device manager. If I click advanced settings in screen resolution, it says that I have a basic windows adapter. There is no option for graphics properties when I right click on the desktop and the shortcut to the Intel Graphics Control Panel is unresponsive. My BIOS is up to date, this is a new computer, everything else works fine, I've only had it for a few days. It seems like some others have had this problem but a solution is yet to be found:

I have not reinstalled Windows.

Thank you for the help

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3 Replies
Kevin_M_Intel
Employee
‎09-02-2014 12:17 PM
1,092 Views

Hi ELK,

I am sorry you are having problems with the system but let me help you.

I would like you to uninstall the current graphics driver you have in the system and download the latest at this link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884&lang=eng&ProdId=3720

It is also important to mention that you must update the BIOS to latest version.

Kevin M

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EKram1
Beginner
‎09-02-2014 01:33 PM
1,092 Views
In response to Kevin_M_Intel

Hi,

I did all these before I made the thread. I fixed the problem by reinstalling windows.

In response to Kevin_M_Intel
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Kevin_M_Intel
Employee
‎09-04-2014 07:34 AM
1,092 Views
In response to EKram1

Thanks for sharing this information. We are happy to know It is working for you.

Kevin M

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