World of Tanks enCore enCore benchmark out of sync (runs faster) than it should on HD 630 IGP

[TNyer]

I'm in the process of benchmarking the HD630 IGP vs other integrated solutions and I encountered a strange issue that WoT enCore bench runs faster (gameplay wise) than on other vendors. Run faster means that the footage is faster, so the whole run is shorter. Can anyone double check what is going on?

[Alberto_R_Intel]

TNyer, Thank you for posting in the Intel® Communities Support. When doing benchmarking, in order to get the most accurate results, the systems that are being compared need to be exactly the same, with all the same components, otherwise the behavior might be different and that wil be expected. The problem seems to be related to the game settings, in the following link you will find the Intel® recommended settings for World of Tanks when using the Intel® HD Graphics 630 controller: https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/97455/631404 We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. The latest graphics driver available on Gigabyte's web site is version 100.6518: https://www.gigabyte.com/us/Motherboard/GA-Z170N-WIFI-rev-10#support-dl-driver-vga Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[TNyer]

Hi Alberto!

I made several benchmarks with Intel IGPs so we can avoid the usual blabla.

https://www.youtube.com/playlist?list=PLlsVC6zST2tpO6EoB6mYz2mts0eP6Xo_9

https://www.youtube.com/playlist?list=PLlsVC6zST2tp1Z81P6FSnxKqASCMxTyza

I need a simple answer: will someone take a deeper look into this if I make a detailed description of the issue? I'm a bit busy now, but will have some time next week to go deeper into it. Thx!

[Alberto_R_Intel]

TNyer, You are very welcome. We just wanted to clarify a few details: - The problem is that the benchmark gets completed much faster than expected? - Please provide us with clear steps to replicate the issue and what constitutes a passing vs. failing scenario? - Just to let you know, if the benchmark is completing successfully then there is is not much we can do and this would look like something the application/game developer can look at to determine if it is an issue or not. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[TNyer]

I don't know exactly how on Earth, but with the latest 25.20.100.6577 driver, I get the expected footage that aligns perfectly with others.

The bad news: I get bad signal from the game. I reported this issue nearly 3 years ago. Should I create a new one or it is fine if I continue there?

https://forums.intel.com/s/question/0D50P0000490SPJSA2/capture-card-signal-status-receives-1080p-instead-of-720p

Thanks for your time!

[Alberto_R_Intel]

TNyer, Thank you very much for letting us know those results. Perfect, excellent, it is great to hear that after installing the Intel® generic graphics driver version DCH 25.20.100.6577 you get the expected footage that aligns perfectly with others. In reference to the bad signal problem, I can see on that thread that there is a video adapter and a capture card being used, in order to try to fix this issue maybe new graphics drivers for those 2 devices are needed or even a firmware update, but that is something you will need to check directly with the manufacturer of those components. If you need further assistance on that matter, please create a new post so we can further assist you. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[TNyer]

Thanks Alberto! Just updated the post with a summary about the problem. I linked a video where you can see how a Smart TV displays the signal status. It verifies that this issue is not caused by our recording setup.

[Alberto_R_Intel]

TNyer, You are very welcome. Perfect, an agent will further assist you with that subject. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation