World of Warcraft no RT and VRS

[Paddi242]

Hi,

i was told to open up another Post for this, i will refer to my old one, because i posted a lot of files there. 
I got an Intel Arc A750LE 8GB. in WoW it is selected and DX12 is also selected but the game says RT and VRS is not supported as it requires Shader Model 6. I can't find any solution so far and the only thing i found is uninstall Drivers using DDU and reinstall. Didn't help so far.
Maybe someone can help me here.

Thanks in advance and merry christmas 
PS: here's the link to my other post
https://community.intel.com/t5/Graphics/Arc-Shader-5-1-Bug/m-p/1556840#M126430

[Andres_Intel]

Hello Paddi242,

Thank you for posting on the Intel®️ communities. I am glad to help you. Since you are having issue with the RT and VRS while paying World of Warcraft with your Intel® Arc™ A750 Graphics. To have a better understanding of the situation, please answer the following questions:

• Take screenshots of the game settings. This will help us in case we need to replicate the issue.
• To have a visual example of the issue, take a screenshot of the error message.
• I see you have provided the following information on the other thread, just to have the most updated hardware and software information of your system, download and attach the report of the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Paddi242]

Hi Andres,

Thanks for reaching out.
I attach all the asked Things. For Clarification, I can not even enable RT or VRS, so I have no visual example of what's happening, but I got a screen of the error message. I found in the official WoW Forum - Link will be attached too, a Bluepost which asked for a gx LOG of the WoW Folder. I will attach that one as well. I hope this helps to find any problems and improve the Arc.

Kind regards

files + link:
https://us.forums.blizzard.com/en/wow/t/ray-tracing-no-longer-working-on-intel-arc/1580115/6

also included a new DxDiag

[Andres_Intel]

Hello Paddi242,

Thank you for all the information provided.

I will start an investigation to provide you with the next steps as soon as possible. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Paddi242,

Thank you for your time.

We have been working on the investigation, and now we will start the replication of the issue, as soon as I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Paddi242,

Thank you for your patience.

We still working on the issue reproduction, and we hope to have the results soon, as soon as I have them I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Paddi242]

Hey Andres, 

Thanks for reaching out.
If you don't mind, I will not answer to more messages without a result or me needing to provide additional information, I'm actively following the development of our thread, but we don't have to update the schedule tightly. If you need more time, that is totally fine with me. So anyway, thanks for reaching out again, and I'm hoping for some great improvements.

Kind Regards,
Paddi242

[Andres_Intel]

Hello Paddi242,

Thank you for all your time.

I want to let you know that this is a known issue and a fix is already included in our internal driver release candidate. This means that soon the fix will be included in an upcoming public release. See the YouTube video where the issue is fixed.

We will continue working on the issue, and as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Paddi242]

Hey Andres,

This is great news, I'm looking forward to the next update when it will be included. Thanks for letting me know.