XeSS issues with newest driver Driver 31.0.101.4672 intel ARC A750

[BKKSPY]

Hi Intel, 

หลังจากที่ฉันได้อัพเดตไดร์เวอร์ล่าสุด  31.0.101.4672 ไม่มี XeSS  ในเกม Diablo 4 เหมือนอย่างไดร์เวอร์ตัวเก่า 31.0.101.4644 ตามรูปภาพที่แนบ 

 

[Andres_Intel]

Hello BKKSPY,

Thank you for posting on the Intel®️ communities. I see that the Intel® XeSS has disappeared after the graphics driver update 31.0.101.4672 with your Intel® Arc™ A750 Graphics, as a gamer I know the importance of this feature to improve the game experience, I will be more than glad to help you.  

โปรดทราบว่าฉันสามารถสนับสนุนคุณเป็นภาษาอังกฤษเท่านั้น ฉันได้ใช้เครื่องมือแปลเว็บเพื่อแปลคําตอบนี้ดังนั้นอาจมีการแปลที่ไม่ถูกต้อง

To know the hardware and software you have installed in your system, please download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello BKKSPY,

Were you able to run the Intel® (SSU) report?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello BKKSPY,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello BKKSPY,

Before we close this thread, I want to let you know that we released a new graphics driver some days ago, and I would like to know if the issue persists in this version, please perform a clean installation to version 31.0.101.4826 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Keep me informed of the results.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello BKKSPY,

Were you able to perform the clean installation to version 31.0.101.4826?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello BKKSPY,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician