Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization

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abc123123
Beginner
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can not update to the latest drivers like gfx 101.4676.as the exe run to the "please wait to",the instill will stop

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Jean_Intel
Employee
514 Views

Hello abc123123,

 

Thank you for posting in the Intel Communities. We would be more than happy to help you; however, we want to know more information about your issue:

  • Which installation method are you using to update to driver 101.4676?
  • Was there any Hardware or Software change before the problem started?
  • Is there an error message when the installation stops? If so, provide us with a screenshot of the error details.
  • To gather further details about your system. Provide us with the following reports:
    • Intel®️ System Support Utility (Intel®️ SSU)
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
476 Views

Hello abc123123,


Were you able to check our previous post? We are jumping in the thread to confirm if you have been able to gather the information we requested in our previous thread. The details will help us better understand your problem.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
465 Views

Hello abc123123,


As we have not heard from you in some time, we will proceed to close the thread. If you require additional information, please create a new question, as the thread will no longer be monitored.


Best regards,

Jean O.

Intel Customer Support Technician


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