application shut down unexpectedly WMPlayer video play(igd9trinity32.dll)

[Orora]

I am currently using a program I developed to display videos and images, and videos are played using WMPlayer.

However, the program crashes when playing videos only on a specific PC. According to the Event Viewer, the error module is identified as igd9trinity32.dll.

I found similar discussions on this issue and have referred to them. I am sharing the logs related to this problem for further review.

Please check and advise.

[DhannielM_Intel]

Hi Orora,

Thank you for posting in the communities,

I will need more context about your current situation. I have a few questions I would like to ask. Please see the following questions below:

1. Did you perform a clean installation?
2. Can you tell me if the program you developed also works on different laptops?
3. Have you tried using a laptop that has an Nvidia or AMD GPU?
4. When you say "the program crashes when playing videos only on specific PCs," can you elaborate more on this?
5. You also mentioned that you found a discussion about the same issue. Can you share the link for that? Do they also use Intel graphics?
6. Can you share the error code?

This information will help me further analyze your situation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Orora,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Orora,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician