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arc control doesn't install - There is a problem with this Windows Installer package

Radek123
Beginner
4,775 Views

Hello,

arc control doesn't install - screenshot and log.

 

Please help.

 

OPERATING SYSTEM
Microsoft Windows 10 Pro (64-bit)
22H2 (10.0.19045)
 
Driver bundle Version 31.0.101.4091

 

Best Regards,

Radek

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8 Replies
Hugo_Intel
Employee
4,739 Views

Hello Radek123


Thank you for posting on the Intel Communities. I am sorry to hear that you are facing issues when trying to install Intel® Arc™ Control on your system. Please let's try the following:



If the issue still persists please create a log file with the Intel® System Support Utility and attach it.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Radek123
Beginner
4,726 Views

Hello Hugo,

Intel arc control didn't install after clean install.

Please find attached ssu and screenshots.

Best Regards,

Radek

 

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Hugo_Intel
Employee
4,703 Views

Hello Radek123


Thank you for sharing this information. Please let's try the following:


1.-Use Display Driver Uninstaller to delete all traces of previous drivers.

2.-Once you complete step 1, download our latest driver that recently came out, version 30.00.101.4123. Make sure that you are running the installer file as Administrator:

  • Right Click on the installer file
  • Run as Administrator


If the issue persists, Could you please let me know if you were able to use Intel® Arc™ Control before? And did the issue happen after a driver update?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Radek123
Beginner
4,683 Views

Hello Hugo,

 

Thank you for helping me.

 

I did DDU intel uninstall and restart in safe mode.

Installed latest beta (your link).

I feel Witcher 3 performance just skyrocketed, CPU dropped, or I'm in some calm field right now.

 

Intel Arc Controll didn't install.

 

Other issues I have:

- Monitor connected via HDMI switches off, I must shut it down, turn on again and it works - it's always like that. Minor issue, probably will buy DP to HDMI cable.

 

Intel Arc Control never install for me. I just bought Intel Arc card so stared with

 

Best Regards,

Radek

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Hugo_Intel
Employee
4,657 Views

Hello Radek123


Thank you for sharing these troubleshooting results with us. I will continue checking this issue internally and I will post back once I have an update or in case I need more information from you.


In regard to the issue that involves the HDMI connection, if you happen to continue experiencing the problem after testing a different cable, please open a new thread to prevent confusion in the troubleshooting and get specific steps on that issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,577 Views

Hello Radek123


Thank you for your patience. After checking this issue, allow me to tell you that Intel® Arc™ Control does not install on older hardware than 11th-generation processors. In this case, please let's try disabling the iGPU from the device manager:

  • Go to device manager > Display adapters
  • Right-click on Intel(R) HD Graphics 4600.
  • From the drop-down menu click on disable.
  • Restart the system,
  • Try installing the ntel® Arc™ Control.


If the issue persists, please disable the integrated graphics (iGPU) directly from your system's Bios. In case you don't know how to do it, please contact your motherboard manufacturer.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,546 Views

Hello Radek123


I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Andres_Intel
Employee
4,509 Views

Hello Radek123,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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