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auto refresh rate changing

inod
Beginner
435 Views

my cpu is i5 11400h and i have intel uhd graphics. intel says that auto refresh rate changing only available at 10th gen cpu's. but my refresh rate change when i plug to charger 

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6 Replies
Alberto_R_Intel
Moderator
356 Views

inod, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the laptop?

When did you purchase it?

Was the refresh rate changing on this specific computer before?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



inod
Beginner
325 Views

 

MSI GF63 Thin UC

6th of march 2022

no

about a week before

no

10 pro

home environment

 

if I delete intel UHD drivers and only use Nvidia drivers there is no issue. therefore I think intel drivers are the issue

Alberto_R_Intel
Moderator
286 Views

Hello inod, Thank you very much for providing that information and the SSU report.


Based on the information shown on the SSU document, we can confirm that the graphics driver version currently installed on your computer is 30.0.101.1404.


Just to let you know, the Intel® graphics drivers are generic meaning they might or might not work with your system. Based on that, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on MSI's website and the latest Intel® graphics driver they have available is version 27.20.100.9565. Please try a clean installation of tat driver following the instructions in the links below:

https://www.msi.com/Laptop/GF63-Thin-11UX/support?sub_product=GF63-Thin-11UC#driver

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the issue persists after that, then you can try a clean installation this time of the latest Intel® generic graphics driver version 30.0.101.1660:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


Additionally, you can always get in contact directly with Microsoft support for assistance in trying to install Windows* updates and check for optional updates as well:

https://support.microsoft.com/


And also try to get in contact directly with MSI support in order to verify that the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to do that:

https://www.msi.com/support


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
243 Views

Hello inod, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Steven_Intel
Moderator
229 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.


inod
Beginner
207 Views

 

No, it's not a monitor's problem. after I remove the intel graphic drivers then there is no problem. therefore it must be an intel graphic's problem. I tried everything updated bios and install another version of graphic drivers but still, it's not working

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