Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20834 Discussions

can't run 4k movies

vedu
Novice
1,294 Views

hello i can't run a 4k movie according to my specification 4k shouldn't be a problem 

my specifications 

intel core I5 4210U

intel HD 4400 

4gb ram 

1TB HDD

please respond

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10 Replies
AlHill
Super User
1,287 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

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vedu
Novice
1,280 Views

this is it

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Esteban_D_Intel
Moderator
1,261 Views

Hello vedu,


Thank you for posting on the Intel® communities.


I would like to share with you the maximum supported resolutions for your processor:

https://ark.intel.com/content/www/us/en/ark/products/81016/intel-core-i5-4210u-processor-3m-cache-up-to-2-70-ghz.html


As you can see in the technical specifications for your processor the Max Resolution that the processor will support via HDMI 1.4 is 3280x2000@60Hz.


It’s worth mentioning that the system or device display resolution is dependent on multiple system design factors including output ports in the laptop, the use of a high-speed HDMI cable, and a display that supports a 4k resolution.


I would recommend checking with your laptop manufacturer for the maximum supported resolutions for your device.


Esteban D. 

Intel Technical Support Technician  


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vedu
Novice
1,255 Views

well i can easily watch 4k videos on youtube but when i download them they starts lagging very much and video becomes unwatchable

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Alberto_Sykes
Employee
1,248 Views

vedu, Thank you very much for providing that information.


Did you check about this matter with your laptop manufacturer?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


vedu
Novice
1,241 Views

i am waiting for their reply i will tell when they do

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vedu
Novice
1,229 Views

i don't know why but they are not replying me 

 

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Alberto_Sykes
Employee
1,216 Views

vedu, Thank you very much for providing those updates.


At this point, we will need to wait for the response. So, do not worry, the thread will remain open until they provide their response.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Alberto_Sykes
Employee
1,207 Views

vedu, I just wanted to check if by any chance you already received a response from HP and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Esteban_D_Intel
Moderator
1,195 Views

Hello vedu,


We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer being monitored 


Esteban D. 


Intel Technical Support Technician  


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