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cant get high refresh rate!?

izzy92
Beginner
716 Views

im having a problem with refresh rate on my new monitor please help guys

max refresh rate showing in settings is 59fps... this is a 165hz monitor plugged in with a high speed 8k type-c to display port cable. please help me fix and get the full range 🙂

  • system support utility report attached 🙂 

I have a razer blade with the following specs

Computer model: Razer Blade Stealth 13 (Late 2020) - RZ09-0327
Operating system: Microsoft Windows 11 Home (10.0, Build 22621)
Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 4/8
Graphics card1: NVIDIA GeForce GTX 1650 Ti with Max-Q Design (4 GB)
Graphics card2: Intel(R) Iris(R) Xe Graphics (1 GB)
Monitor2: Idek Iiyama North America, Inc. PL2770QS (2560x1440 / 27.2 Inch)

I also have the following monitor

iiyama g-master gb277oqsu 2k version

 

  • when i plug my macbook air in with the same cable 165hz is available so i know its not the cable or the monitor its something to do with the computer
  • is it because its 10-bit?
  • Screenshot 2022-10-20 094522.png

 

report attached blow please help me fix 🙂

 

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Jean_Intel
Employee
690 Views

Hello izzy92,

 

Thank you for posting on the Intel️® communities.  

 

Based on the information you provided, I see that your system has a discrete GPU (NVIDIA GeForce GTX 1650 TI). The graphics processing unit and the Integrated Graphics will not work together at the same time, we don't know which GPU is responsible for providing the image to your monitor, it depends on how the system was set up inside the BIOS and which graphics were enabled to be used. You should contact Razer, your system manufacturer to get further assistance

 

Best regards, 

Jean O.  

Intel Customer Support Technician

 

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