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OAcev
Beginner
241 Views

como eliminar una tasa de refresco personalizada en los drivers?

cuando pongo un juego en pantalla completa se pone a 80 hz,y mi pantalla no lo admite,como elimino eso?no me deja activar la opcion de "ocultar modos en el que este monitor no se puede mostrar"

0 Kudos
5 Replies
AlHill
Super User
89 Views

Download, run, and attach (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

OAcev
Beginner
89 Views

 

This is the result

AndrewG_Intel
Moderator
89 Views

Hello OAcev

 

Thank you for posting on the Intel® communities.

In order to have a better understanding of this behavior, could you please provide the following information?

 

1- What exactly is switching to 80Hz? Is it only the game or is it Windows? Please provide more details.

 

2- Is this happening with a specific game or with several games? Please provide the games affected:

 

3- Please provide a clear video showing the behavior and the settings you are trying to modify, including activating "hide modes in which this monitor can not be shown".

 

4- Please provide a Report for Intel® Graphics Drivers following the steps on the below link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

If using Intel® Graphics Command Center, please launch the application and refer to the Support tab at the left side >> System Diagnostic >> click on Generate Report.

 

Note:

To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
89 Views

Hello OAcev

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
89 Views

Hello OAcev

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Andrew G.

Intel Customer Support Technician

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