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jgrei1
Beginner
319 Views

como puedo instalar un controlador gráfico dhc, genérico en un equipo oem, el fabricante no actualiza el controladoe

 
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10 Replies
AlHill
Super User
97 Views

Not sure what you mean. If you are looking for the gcc or gcp, look in the start menu under "intel". The reason it is there is because that is the way Microsoft wants it.

 

If this is not what you mean, explain in detail.

 

Doc

 

jgrei1
Beginner
97 Views

How install a generic DHC graphic controller in OEM laptop, this laptop not update the controller in official site and DHC controller is unable to install from .exe file and Intel not recomended install from INF file and disk.

jgrei1
Beginner
97 Views

* INtel dhc controller driver

AlHill
Super User
97 Views

For your laptop, you must get assistance from your laptop manufacturer. The laptop manufacturer is solely responsible for support of your laptop.

 

And, you should use the drivers provided by the laptop manufacturer, not the Intel generic driver. This is especially the case if you have dual graphics.

 

Doc

 

Wanner_G_Intel
Moderator
97 Views

Hello jgrei1,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your computer including the model, OS version, etc. Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
97 Views

Hello jgrei1,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

jgrei1
Beginner
97 Views

Hi, thanks for your support, sorry for the late reply, in the last days the windows uptdate the driver I could install the 1903 compilation of the S.O, but not without problems in graphics, some vídeo of youtube with vp9 acceleration have artifacts other no run fluidly.

 

example of artifacts in my laptop

https://youtu.be/bsEb9D7Sgf8

 

origina video

https://youtu.be/_l2dSWsraMM?list=PLeXNJUcv7IpOO0dwvDHazRVm5IOCpZy1J&t=189

 

new drivers happen too

 

sorry for my english

 

information than you request in attach file

 

Wanner_G_Intel
Moderator
97 Views

Hello jgrei1,

 

Thank you for your response.

 

Intel recommends installing OEM drivers only since they are customized for your system to ensure functionality and improve the overall performance of your computer. However, you can try to force the generic DCH driver for testing purposes.

 

1. Download the latest DCH driver from downloadcenter.intel.com and save it on your Desktop.

 

2. Disconnect from the Internet.

3. In Device Manager > Right-click on "Intel® HD Graphics".

  • If "Microsoft Basic Display Adapter" is already listed, skip to step#8

 

4. Select "Uninstall device".

5. Enable the option "Delete the driver software for this device" and click "Uninstall".

6. Restart the computer.

7. This should delete any non-DCH driver stored on Windows driver repository.

  • Repeat steps #3 through #6 until "Intel® HD Graphics" changes to "Microsoft Basic Display Adapter".

 

8. Install the DCH driver downloaded in step #1.

  • Try installing the DCH driver via the .exe file only.

9. Restart the computer.

10. Reconnect to the Internet.

 

Note: The (DCH) Intel® Graphics Control Panel should be downloaded automatically after a few minutes upon restart. If it does not get downloaded, go to Microsoft Store and download it. Restart the computer after that.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
97 Views

Hello jgrei1,

 

Were you able to review the recommendations provided?

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
97 Views

Hello jgrei1,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

It is worth noting that if the issue persists after installing the generic driver 26.20.100.7212, then we recommend that you contact your Original Equipment Manufacturer (OEM) to report the problem and request a customized DCH driver.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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