Hi Alan2121,
Thank you for posting in our Community. To help get to the bottom of this, could you kindly provide a bit more information so I can better assist you?
- Which game(s) are you experiencing crashes with?
- Do the crashes happen immediately on launch or during specific moments (e.g., loading screens, gameplay, cutscenes)?
- Are you seeing any error messages or blue screens (BSOD) when the crash occurs?
- Have there been any recent hardware or software changes (like new updates, drivers, or installations) before the issue started?
Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. If you've performed any other tests, please provide the details so we can avoid going over the same steps again.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
