dying light the beast bug issue on intel graphics card

[manu347]

i bought dyng light the beast and while i was playing the game all was fine until i got out the lab, as soon as i got out the screen became red (before was all fine), i hope this will be fix as soon as possible. My components are:

uhd intel graphic card with 8gb shared and 32.0.101.7076 driver version, i tried 32.0.101.7029 and 32.0.101.6129 but nothing changed 

16gb ram ddr4 

intel i5 13420H 

i ran dying light 2 with no problems but the beast is getting me crazy with this issue.

[JezreelZ_Intel]

Hi manu347,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

1. What is the exact model of your laptop?
2. Have you tried using the OEM driver for testing?
3. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
4. When did the issue start? Was it after a specific driver update or game patch?
5. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
6. Have you tried adjusting the graphics settings?
7. Could you provide a screenshot of your in-game display and graphics settings?
8. Which gaming platform did you use to download the game?

I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Jezreel Z.

Intel Customer Support Technician

[JezreelZ_Intel]

Hi manu347,

I hope this message finds you well. I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it?

If you have any questions or need further information, please feel free to let me know. Your feedback is important to us, and we're here to assist you in any way we can.

Thank you for your attention to this matter.

Best regards,

Jezreel Z.

Intel Customer Support Technician