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hd4000 and premiere cc 2015- no capable video play modules at start.

mjons
New Contributor I
‎06-18-2015 08:51 AM
3,553 Views

I have the hd4000 with win 8.1 and latest graphic driver.

When I start premiere pro i get "no capable video play modules found" error at start, anyone else getting this?

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Jose_H_Intel1
Employee
‎06-19-2015 12:11 PM
2,182 Views

Did you check this article?

https://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html Error "Premiere Pro could not find any capable video play modules" | Startup

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mjons
New Contributor I
‎06-19-2015 02:36 PM
2,182 Views
In response to Jose_H_Intel1

think i have some solution.

1. Try to delete TEMP "c:\Users\XXX\AppData\Local\Temp"

2.C:\Program Files\Adobe\Adobe Premiere Pro CC\Plug-ins\Common\ImporterQuickTime.prm right click and select open

3, right click premiere exe and select compatibility and select recommended settings

In response to Jose_H_Intel1
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