hdmi connection to projector not working

[RBann1]

Hi intel hep or community !! I hope someone can help with this...

how can i get the HDMI connection to work for the projector. It did previously work for a monitor.

Here is the scan of my system:

Intel® HD Graphics (Core i3)

Report Date: 10/27/2018

Report Time[hr:mm:ss]: 9:2:44

Driver Version: 8.15.10.2900

Operating System: (6.2.9200)

Default Language: English (United Kingdom)

DirectX* Version: 10.1

Physical Memory: 7862 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 33 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2394 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1994.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF EC 22 00 00 00 00

01 13 01 03 80 22 13 78 0A C8 95 9E 57 54 92 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 12 1B 56 42 50 00 26 30 20 18

34 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00

00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 42 31 35 36 58 57 30 32 20 56 32 20 0A 00 C0

* Other names and brands are the property of their respective owners. *

[idata]

rowanbanner: Thank you for joining the Intel® communities support.

In order for us to be able to provide the most accurate assistance, please provide the following details:What is the model of the motherboard?What is the model of the processor?If this is a laptop, what is the model of it?What is the model of the projector?Which Windows version are you using?Regards,Alberto R.Intel Customer Support Technician Under Contract to Intel Corporation

[RBann1]

Good morning Alberto @Intel,

Thank you for investigating this issue, here are the details you have asked for.

- motherboard - how can i find this information?...

- processor - 4 x i3 M370 Total 8.0Gb RAM

- Laptop Model - ACER ASPIRE 5742 - Model PEW71 - 374G32MnKK

- Projector Model - ACER H5380BD - H7P1320

- Version of windows -WINDOWS 10 Home

Here also is the Data for the Processors...

----------------------------------------------------------------------------------------------------------------

Intel® HD Graphics (Core i3)

Report Date: 10/27/2018

Report Time[hr:mm:ss]: 9:2:44

Driver Version: 8.15.10.2900

Operating System: (6.2.9200)

Default Language: English (United Kingdom)

DirectX* Version: 10.1

Physical Memory: 7862 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 33 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2394 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1994.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF EC 22 00 00 00 00

01 13 01 03 80 22 13 78 0A C8 95 9E 57 54 92 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 12 1B 56 42 50 00 26 30 20 18

34 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00

00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 42 31 35 36 58 57 30 32 20 56 32 20 0A 00 C0

[idata]

rowanbanner: Thank you very much for providing that information.

We recommend to install the latest graphics driver provided by Acer, I looked for the model of your laptop in their web site but the specific model that you gave us is not showing.In this case in order to confirm if the the laptop is compatible with the projector and to gather the steps of how to make it work, the best thing to do is to contact Acer directly, they will be able to confirm that information and provide further assistance on this matter: https://www.acer.com/ac/en/US/content/supportRegards,Alberto R.Intel Customer Support Technician Under Contract to Intel Corporation