help me ,please

[Delainakov]

Hello, I would like to ask for help on this issue since I am a person with no knowledge of drivers and how to use them and how to update them, the thing is that I was looking to play the game Call of Duty: Modern Warfare (2019) on my device with these characteristics Processor: 11th Gen Intel® Core ™ i5-1155G7 @ 2.50GHz
Installed RAM: 16.0 GB (15.8 GB usable)
System Type: 64-bit operating system, x64-based processor
Operating System: Windows 10 64-bit
Display and Graphics Specifications
Display: Internal
Graphics: Intel® Iris® Xe Graphics
Desktop Resolution: 1920 x 1080, 60.01 Hz
Active Signal Resolution: 1920 x 1080, 60.01 Hz
Bit Depth: 8 bits
Color Format: RGB
Color Space: Standard Dynamic Range (SDR), I really don't know why it won't let me play it since when I start it I only see my wallpaper even though it tells me that the game is already being displayed but only the wallpaper is visible and the thing is that it doesn't show me any driver errors or anything like that, it only tells me that it is being played but nothing of the game is visible, I don't know what's happening, since I have asked for help to check if my laptop can handle the game and it tells me that yes, I can play it and I don't know what the cause is anymore,

[DhannielM_Intel]

Hi Delainakov,

Thank you for posting in the community.

Let us investigate this further so we can identify what resolution would be best fit to this situation. Please answer the following question so we can narrow down the resolution:

1. Can you let me know if the game is freshly installed or if you have played it on this laptop before?
2. If you have played it on the laptop, can you share the game setting you are using?
3. Besides this game, has this issue occurred with any other games? If yes, could you please provide the names of those games?
4. Also, can you tell me if this happen after a Windows update or driver update?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows. I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Delainakov,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Delainakov,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician