how to rotate displays while using combined displays

[Mermilio]

Greetings. 

Setup: Dell laptop with Intel(R) Iris(R) Xe Graphics plugged into the Dell USB-C docking station. 2 monitors plugged into the docking station. Driver v. 31.0.101.3959

I have two displays in portrait mode sitting side by side to create a large square desktop. In extended desktop mode, I set one to Portrait, and the other to Portrait (Flipped). I do this as the monitors have thin borders on the tops and sides, but thick borders along the bottom. By setting them Top<>Top I minimize that border. 

However, when I go to combine the displays they are always set to the same orientation. Forcing me to arrange them Top<>Bottom and have a large border between the screens. 

Can this be resolved? 

[Jean_Intel]

Hello Mermilio,

We understand that you are having issues when combining the displays.

To better understand your issue, please provide me with the following:

• Take a picture of the two displays on the combined mode showing the problem.
• Provide me with the Monitor model you have.
• Create a report using the two following apps:
  • Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."

• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Mermilio,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Mermilio]

Jean,

Attached you'll find the Screen shots, as well as photos showing the issue. 

The monitors are Dell P2422H (Qty: 2)

Thank you.

[Jean_Intel]

Hello Mermilio,

Thanks for your response.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Mermilio,

Thank you for waiting for a response.

After reviewing this matter, we have confirmed that this is an expected behavior. We have a guide that shares the steps on how to combine the displays.

Best regards,

Jean O. 

Intel Customer Support Technician

[PeteRepeat]

So it seems that Intel are confirming that you can't combine displays properly if one is flipped? It seems a common problem across board for Intel combine. Can you check if the engineers plan to resolve this so a flipped screen stays flipped when combined. I see the standard reply is to ask for information, but it seems this is not hardware specific and a limitation of intel command centre ability to properly combine displays?

[Jean_Intel]

Hello Mermilio,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Mermilio,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.