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https://community.intel.com/t5/Graphics/My-display-freezes-after-updating-to-the-latest-arc-a750-dri

Pointerflow
Beginner
2,589 Views

Hey,

 

I have the same issue like in the link with an older mainboard and the new graphic driver version 31.0.101.4314 and an ARC A380 graphic card.

The mainboard has no resizeable bar option in bios. So I cant fix it like in the related thread. 

I hope u release an updated driver with no resizeable bar enablement needed.

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12 Replies
Pointerflow
Beginner
2,565 Views

I am sorry for opening the issue with a wrong title, but unfortunately I can't change it anymore.

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Pointerflow
Beginner
2,535 Views

Here is the scan of the system support utility

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Hugo_Intel
Employee
2,528 Views

Hello Pointerflow


Thank you for posting on the Intel Communities. I am sorry you are experiencing screen freezing issues with driver 31.0.101.4314 on your Intel® Arc™ A380 Graphics.


Please note that a motherboard with Resizable Bar support is one of the requirements for Intel® Arc™ GPUs. More information in the following article:

Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide


The report that you provided is from the Dxdiag utility, we would need the following reports to gather more of your hardware information:


  • Create a log file with the Intel® System Support Utility and attach it. 
  • Create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC):

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


In addition, please uninstall the current driver using Display Driver Uninstaller. Once uninstalled check if the same issue happens with driver version 31.0.101.4335.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Bort
Beginner
2,459 Views

Here is a link from Intel saying that resizeable bar is NOT a requirement for the Arc graphics cards https://www.intel.com/content/www/us/en/secure/my-intel/profile.html which is contrary to what was said in your post.

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AlHill
Super User
2,455 Views

@Bort That link is incorrect.  It displays your profile.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Pointerflow
Beginner
2,497 Views
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Hugo_Intel
Employee
2,424 Views

Hello Pointerflow


At the moment, please continue using the driver 31.0.101.4255 which does not cause this issue on your hardware.


We will need to further look into this issue, however, we are still missing the report from the Intel Graphics Command Center (Intel GCC).


If you don't have the Intel Graphics Command Center (Intel GCC) software follow these instructions to download it:

How to Install the Intel® Graphics Command Center From the Microsoft Store


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Pointerflow
Beginner
2,388 Views

hey,

 

here is the report from the Intel Graphic Command Center.

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Hugo_Intel
Employee
2,328 Views

Hello Pointerflow


We will continue checking this issue with our team. Once I have an update for you I will post back.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,271 Views

Hello Pointerflow


We want to let you know that we are investigating this issue with our driver dev team, however, since this is an older platform that is not officially supported by the GPU we cannot commit to a specific outcome or estimated time for resolution. In the meantime, please keep using the driver version that works fine with your hardware.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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dspeed
Novice
2,229 Views

Hugh;

 

Hi! I am experiencing what appears to me to be the same (or quite similar) problem, albiet on a newer mobo -with- resizable BAR support. This has rendered my system unusable and has required considerable effort on my part (with no resolution as yet).

Intel Arc 770LE purchased 3/3/23; delivered and installed ~3/21/23. Don't recall what driver version, but it was recent; 5/5/23 or later iirc, (note: my system is unusable until I remove the Intel GPU and re-install the old MSI card....)

Problem:
System freeze occurred for the first time after Intel driver update (~5/3? ish). System freeze occurred while importing (copying) images from SSD1 to SSD2 in Adobe Lightroom ver 12.3.  System became unresponsive; screen dims. Upon reboot, system appeaes to boot but shortly (10-30 seconds) becomes unresponsive. Mouse moves cursor but no action. Cursor goes into swrily 'I'm working" mode briefly then returns to arrow. Cannot run any program or invoke Task Manager.

This system ran without issue for a year with an MSI GTX 1050 graphics card prior to the Intel Arc 770LE install. The system ran ~6 weeks with the Intel Arc 770LE with one problem noted below ***.

Diagnostics performed:
BIOS reset to defaults; no change
Intel NIC removed/installed; no change
freeze ocurrs at 2400 mhz or 3600 mhz memory; no change
freeze occurs w BAR resize enabled or not; no change
memory tests good at 2400 and 3600 w Windows internal text (ran 4x).

OS re-installed; still freezes.
Intel Arc 770LE card removed; MSI GTX 1050 card installed; no problem. Tested system and memory as above; no problem detected.
Intel Arc reinstalled; same problem.

I sought help on both the Intel and Adobe websites for the first issue. I found acknowledgement that others experienced this, but no solution. As it was not an immedite priority, I simply did not use that feature.

==============================
System description:
Gigabyte Aorus X570S Master mobo; BIOS F5b (current version)
AMD Ryzen 7 5800X cpu 3.7 Ghz
32 GB DDR4 memory; 14-14-14-34 3600mhz XMP (Oloy Blade RGB)
2x Crucial P5 nvme .m2 disks
1x Samsung SATA SSD
Intel 520x NIC (10g DAC)

Seasonic SYNCRO case with Seasonic 850 SYNCRO watt PSU;
5 140mm Arctic PWM case fans (3 in/2 exhaust); 'be quiet' Dark Rock Pro cpu cooler.
System temps: ~ 45 deg C max; Ryzen: 73 deg C max - no cooling issues

Resizable BAR supported by chipset and was enabled on mobo in BIOS

OS: Win10 Pro current version, updated.
Intel drivers: complete packae from Intel installed. Updates installed in timely fashion.

--------------------

*** prior issue noted: Intel Arc 770LE issue with Adobe Lightoom Classic 12.3:

The Intel Arc 770LE was not supporting either the Adobe Lightroom 12.3 'Denoise' feature (output was a desaturated image) or the DxO RAR denoise XD (output was a black image with color noise in U RH corner only). Copies of both tests will be available after my system runs again.

Tried this setup enabled and disabled in Adobe; no change. Tried some other Windows changes noted on Reddit post a week or so later; no change. DxO not investigated.

 

Is this a bad card which needs to be replaced, or a driver issue? Please advise ASAP.

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Hugo_Intel
Employee
2,179 Views

Hello dspeed


Thank you for posting. Please open a new thread so we can further assist you with this issue as it seems your hardware is newer and should not be experiencing the same behavior as this is related to older hardware. We would like to gather more information from you so we can help you.


This thread will no longer be monitored by Intel as the issue with older hardware is already being investigated by our team.


Best Regards,


Hugo O.

Intel Customer Support Technician.



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