ig75icd32.dll crashes frequently

[idata]

I have a Dell M2800 notebook with integrated Intel graphics driver.

When i open our proprietary software tool IVStudio, it crashes on startup due to an OpenGL error.

This does not happen on other dell computers with Nvidia graphical cards.

Faulting application name: IvStudio.exe, version: 0.0.0.0, time stamp: 0x5710d52a

Faulting module name: ig75icd32.dll, version: 10.18.14.4432, time stamp: 0x5708146b

Exception code: 0xc0000005

Fault offset: 0x0047aa87

Faulting process id: 0x20e8

Faulting application start time: 0x01d304539adca64f

Faulting application path: C:\Program Files (x86)\Barco\Simulation\SimSuite\IvStudio\IvStudio.exe

Faulting module path: C:\Windows\system32\ig75icd32.dll

Report Id: d909bec9-7046-11e7-ba89-80000bd4b7c7

Any ideas how to solve this?

[idata]

Andries_Tacq: Thank you very much for joining the Intel® Graphics communities.

I looked for the specifications of the Dell M2800 notebook, but on Dell's web site it says it is no longer available:http://www.dell.com/en-us/work/shop/productdetails/precision-m2800-workstation http://www.dell.com/en-us/work/shop/productdetails/precision-m2800-workstation In order to try to assist you:Do you know the Intel® graphics controller on it?Which Windows version are you using? Any further questions, please let me know. Regards,Alberto R

[idata]

hi there Alberto,

OS Name Microsoft Windows 7 Professional

Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Dell Inc. A10, 14/05/2017

First graphic card:

Name Intel(R) HD Graphics 4600

Adapter RAM 1,00 GB (1.073.741.824 bytes)

Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver Version 10.18.14.4432

Second one :

Name AMD FirePro W4170M (FireGL V)

Adapter RAM (2.147.483.648) bytes

Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version 15.200.1065.0

Do you need anything else?

[Stefan3D]

Can't you create a high performance profile for ivstudio.exe so that it always uses FirePro as described at https://community.amd.com/docs/DOC-1581 How to Configure Laptop Switchable Graphics | Community ?

[idata]

Thank you to Stefan3D for sharing that information.

Andries_Tacq: Thank you very much for providing those details.

If after trying the steps on that link problem remains and since the processor is working with Intel® HD Graphics 4600, we can try to install the following graphics, it is version 4703 the latest:

https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 Any questions, please let me know. Regards,Alberto R

[idata]

Andries_Tacq: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[idata]

Hi Alberto

I tried your link above, but i get the error : this operating system is not supported

regards

Andries

[Stefan3D]

Andries_Tacq schrieb:

Hi Alberto

I tried your link above, but i get the error : this operating system is not supported

regards

Andries

Did you accidentially download the 32-bit version?

If not, install the suggested driver via "have disk method" as described at:

http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

[idata]

Hi Stefan3D,

Thanks for your reply,

I tried all drivers, so the 32 bit and 64 bit, both unsucessful.

When I try the link like for the surface, i can get to the point where i can select the model.

My model Intel HD Graphic 4600 is not listed.

When i select Intel HD Graphic i get the message : it's not recommended,

Do you think i should proceed, as it's not exacly the model of my graphical card which is mentioned.

[Stefan3D]

Andries_Tacq schrieb:

Hi Stefan3D,

Thanks for your reply,

I tried all drivers, so the 32 bit and 64 bit, both unsucessful.

When I try the link like for the surface, i can get to the point where i can select the model.

My model Intel HD Graphic 4600 is not listed.

When i select Intel HD Graphic i get the message : it's not recommended,

Do you think i should proceed, as it's not exacly the model of my graphical card which is mentioned.

The GPU is listed at the link that Alberto suggested

To be on the safe side, create a system restore point before installation (of any software)

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

[idata]

Hi Stefan,

Thanks for you prompt reply

I tried but I am running into the following error :

The driver selected for this device does not support this version of Windows.

Although win7/64 bit in mentioned in the list.

Any idea's?

[Stefan3D]

Andries_Tacq schrieb:

Hi Stefan,

Thanks for you prompt reply

I tried but I am running into the following error :

The driver selected for this device does not support this version of Windows.

Although win7/64 bit in mentioned in the list.

Any idea's?

[Stefan3D]

Stefan3D schrieb:

Andries_Tacq schrieb:

Hi Stefan,

Thanks for you prompt reply

I tried but I am running into the following error :

The driver selected for this device does not support this version of Windows.

Although win7/64 bit in mentioned in the list.

Any idea's?

Sorry, after taking a closer look it appears that the aforementioned driver supports HD 4600 only under Windows 10.

You would have to modify IGDLH64.INF and disable driver signatures at your own risk.

[idata]

ok,

thank again for your support.

I will ask our IT department if a windows 10 upgrade is a possibility.

It's maybe better to go for the new drivers on a new OS instead of trying to stick to the win 7 solution.

[idata]

Andries_Tacq: You are very welcome. Thank you very much for letting us know that information. Yes, at this point that will be a good thing to do in order to try to fix this problem.

Thank you also to Stefan3D for the suggestions posted previously. Any questions, please let me know. Regards,Alberto R

[Stefan3D]

Andries_Tacq schrieb:

ok,

thank again for your support.

I will ask our IT department if a windows 10 upgrade is a possibility.

It's maybe better to go for the new drivers on a new OS instead of trying to stick to the win 7 solution.

Really looks like the way to go. Found this info at https://security-center.intel.com/advisory.aspx?intelid=INTEL-SA-00077&languageid=en-fr Intel® Product Security Center

15.36 (HSW systems using Windows 7, 8.1)

This Branch has reached end of maintenance

HSW systems can upgrade to Windows 10 and use the 15.40 Code Branch.

[idata]

I am expierincing a weird error lately.

It's software relates, but i have no idea where to look for the anwser

My 3D tool does this :

Any ideas?

[idata]

Andries_Tacq: In that case we will start a research on this matter. In order for us to be able to do that for you, please provide the information requested on the link below:

/thread/77761 https://communities.intel.com/thread/77761 Any questions, please let me know. Regards,Alberto R

[idata]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

as shown above the issue is there every time i start the program

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Dell M2800

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Switchable:

AMD FirePro W4170 (FireGL V)

Intel(R) HD Graphics 450

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)

internal laptop screen 1920x1080

How much memory [RAM] in the system (see note2 below).

16 Gb

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

no additional hardware needed

Hardware Stepping (see note1 below).

see attachment

Software (SW)

Operating System version (see note2 below).

<td style="border-width: medium 1pt 1pt m...

[idata]

Andries_Tacq: Thank you very much for providing that information. Could you please provide the DxDiag file as well? You can see the details about how to retrieve that information on the link above.

Any questions, please let me know. Regards,Alberto R

[idata]

Hi Alberto,

I have added the dxDialog in the post above,

please not that I am now at work and that there are 2 monitors connected, so they will be visisble in the dxdialog and not in the other report, but the problem persisit in both situations

regards

Andries