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igccservice - PowerEvent handled successfully by the service

billYllib
Beginner
2,793 Views

The app OneApp.IGCC.WinService.exe create a new entry in the Application Event Log every 5 seconds (event id 0)!!! It says "PowerEvent handled successfully by the service." from the source of "igccservice".

There is a way to disable such an obsessive need to communicate with the outer world?

Intel Corporation - UHD Graphics - 31.0.101.2115

Microsoft - Surface Pro 7 - W11 22H2 build 22621.1194

 

Thank You in advance.

 

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7 Replies
Hugo_Intel
Moderator
2,772 Views

Hello billYllib


Thank you for posting on the Intel Communities. We would like to ask you for the following information in order to assist with this issue:


Is there any type of issue as a result of the entries that you mentioned on the application event log? Like crashes, hangs, or error messages?

Please attach screenshots of the entries that you mentioned in this post.

Create a log file with the Intel® System Support Utility and attach it.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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billYllib
Beginner
2,762 Views

Hi Hugo.

This is the screenshot (it's not so meaningful, except for the time).

billYllib_0-1675848917274.png

Each log message has only one row and it is exactly as I written in my first message.

In two days the Application Log has exceeded the 9500 event!!

If I uninstall the graphics command center, the above message log stops.

I don't think I can do more than this. My imagination is poor, but I hope your is still alive!  

Tell me what I can do to support You!

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Hugo_Intel
Moderator
2,751 Views

Hello billYllib


Thank you for sharing these details. Please create the log file with the Intel® System Support Utility following the instruction provided in my previous post so we can get more information about your system.


Also, I would like to know the following:


  • Do you use external monitors? If so, what type of connection is being used(HDMI, DP)?
  • Do you use any type of docking station, adapter, or dongle?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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billYllib
Beginner
2,736 Views

I'm really sorry, but I had uninstalled the IGCC, because I'm catching some log messages.
I don't know if this will alter the ailing environment. Now I have re-installed the IGCC and the number of events is less than 10 till now. If it will re-run a 

This morning I've boot-up the Surface some minutes before 10am.

Into the System Log I've found this error:

billYllib_0-1675939248764.png

 

- System
   
- Provider
      [ Name] Microsoft-Windows-NDIS
      [ Guid] {cdead503-17f5-4a3e-b7ae-df8cc2902eb9}
   
  EventID 10317
   
  Version 0
   
  Level 2
   
  Task 2
   
  Opcode 0
   
  Keywords 0x2000000000004016
   
- TimeCreated
      [ SystemTime] 2023-02-09T08:52:48.0849551Z
   
  EventRecordID 4771
   
- Correlation
      [ ActivityID] {2c650251-fcbe-4730-85af-3539beb3289a}
   
- Execution
      [ ProcessID] 4
      [ ThreadID] 5316
   
  Channel System
   
  Computer
********
   
  Security
- EventData
    IfGuid {2c650251-fcbe-4730-85af-3539beb3289a}
    IfIndex 6
    IfLuid 19985273135824896
    AdapterName Microsoft Wi-Fi Direct Virtual Adapter #2
    MiniportEventEnum 74

 

What is your opinion about this?

 

I use ONLY these 3 attached devices:

1. Surface Mobile Microsoft.

2. Surface Slim Pen Microsoft (almost never used)

3. Surface Type Cover Microsoft.

 

I've attached the SSU file.

Best regards.

Luigi

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Hugo_Intel
Moderator
2,723 Views

Hello billYllib


Thank you for the information. I would like to confirm, whether is the issue resolved after reinstalling the IGCC software. Please let me know.


As for the new entry that you mention, please note that entries on the event viewer do not necessarily represent an issue as long as you don't see any error in the usual system behavior, however, the screenshot that you share seems to be related to the Wifi direct feature of the Operating System or it could be related to Wifi hotspot functionality. If you are experiencing an issue related to wireless connection, please open a new thread on our Wireless Community Forums.


Best regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
2,658 Views

Hello billYllib

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Moderator
2,629 Views

Hello billYllib

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 


Best regards, 

 

Hugo O.  

Intel Customer Support Technician.


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