intel B580显卡在游玩“猎杀:对决”时出现的一个问题 An issue encountered with the Intel B580 graphics card while playing

[沉雨]

在游戏过程中，当我进入房间时，房间会突然变得雾蒙蒙的。多次更新驱动也无法解决。AMD和NVIDIA显卡均没有这样的问题。事实上，房间里并没有那么多雾，这导致我无法正常游戏。cpu为I5 14600KF，内存为DDR4  32G ,bios中已经开启了大于4G空间解码。请解决他或给我一个解决办法。我会在下面附几张图片(我的视角和正常的视角)。 During gameplay, When I enter the room, it suddenly becomes foggy. Multiple driver updates have failed to resolve the issue. Neither AMD nor NVIDIA graphics cards exhibit such a problem. In fact, there isn't that much fog in the room, which is obviously a driver issue, preventing me from playing the game normally. The CPU is an i5 14600KF, and the memory is DDR4 32GB. The decoding for spaces larger than 4GB has been enabled in the BIOS. Please resolve this issue or provide me with a solution. I will attach a few pictures below (my perspective and the normal perspective).

[沉雨]

驱动程序版本为32.0.101.7026

[RandyT_Intel]

Hi @沉雨 ,

请注意，我只能用英语为您提供支持。我已经使用网络翻译工具来翻译此响应，因此可能存在一些不准确的翻译

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Is this an Intel-branded graphics card, or is it manufactured by an OEM partner?
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system? 

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[沉雨]

1.The ssu log is attached

2.steam

3.我是在2025.5.28买的显卡，之前用的是英伟达的显卡，在安装B580之前我就将英伟达的驱动删除了，在安装了B580之后在电脑上安装了英特尔的一个旧驱动（因为听说那个驱动稳定），当我最近玩游戏发现这个问题后我更新了最新驱动，发现这个问题仍然存在。我记得我好像没有勾选clean installation of the graphics driver，并且我在更新驱动的时候全都是默认选项。I bought a graphics card on May 28, 2023, and previously used a Nvidia graphics card. Before installing the B580, I deleted the Nvidia driver. After installing the B580, I installed an old Intel driver on my computer (because I heard that the driver was stable). When I recently discovered this issue while playing games, I updated the latest driver and found that the problem still exists. I remember I didn't check the 'clean installation of the graphics driver' option, and it was all default when I updated the driver.

4.游戏设置请看附件。Please refer to the attached screenshot of the game settings.

5.我用的显卡为“蓝戟 B580 Photon 12G OC”。The graphics card I am using is "GUNNIR B580 Photon 12G OC".

6.我不记得该问题何时首次出现的，因为我有两个月没有用这个电脑了，在前几天我用这个电脑玩游戏时，发现了这个问题。I don't remember when the problem first appeared because I haven't used this computer for two months. A few days ago, while playing games on this computer, I discovered this issue.

7.我最近没有更新过Windows系统，因为我将其禁用了。我在前几天将我的CPU从i5-12600kf换成了i5-14600kf，但这是在问题出现之后换的了。I haven't updated my Windows system recently because I disabled it. I switched my CPU from i5-12600kf to i5-14600kf a few days ago, but this was done after the problem occurred.

8.我没有发现系统有过热的迹象。I haven't noticed any signs of overheating in the system.

[RandyT_Intel]

Hi @沉雨 ,

Here's my recommendation to address the Intel B580 fog rendering issue in Hunt: Showdown. First, perform a clean driver installation by using DDU (Display Driver Uninstaller) in Safe Mode to completely remove all Intel graphics drivers, then install the latest Intel Arc drivers 32.0.101.7028 with "Clean Installation" checked, and restart your system to test the results. Next, adjust your game-specific settings in Hunt: Showdown:

• Lighting Quality: Medium or Low

• Volumetric Lighting: Disabled or Low

• Fog Quality: Low

• Particle Quality: Medium or Low

• Switch between DirectX 11 and DirectX 12 in game settings to see which performs better

For BIOS and system configuration, ensure that Resizable BAR is enabled (which you've already done by enabling >4G decoding), update your motherboard BIOS to the latest version, and set your PCIe slot to Gen 4 if available. At the Windows system level, consider updating to Windows 11 22H2 or later since Intel Arc performs better on newer Windows versions, and enable Hardware-accelerated GPU scheduling in your Windows graphics settings. It's important to understand that Intel Arc drivers are still maturing, Intel is investigating this issue.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[沉雨]

非常感谢您这几天的帮助。但我使用DDU卸载驱动再"Clean Installation"后问题依旧存在。再次感谢您的帮助，祝驱动越来越好。Thank you very much for your help these days. However, the issue still persists after I uninstalled the driver using DDU and then performed a "Clean Installation". Thank you again for your assistance. I wish the driver gets better and better.

[RandyT_Intel]

Hi @沉雨 ,

Would it be possible for you to kindly share the download link for the game? I’d like to test it on my end to see if the issue can be reproduced.

Additionally, regarding the game settings, may I request an English version of the screenshot? As I can only provide support in English, having the settings clearly visible in English would be greatly appreciated. This would help me assist you more effectively.

Thank you in advance. I look forward to your response.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[沉雨]

我很抱歉没有看到你的回复。这是游戏的steam商店页面“https://store.steampowered.com/app/594650/_1896/”，并且我把英文的游戏设置附在下面了。诚挚的感谢您的帮助。I apologize for not seeing your reply. This is the game's Steam store page "https://store.steampowered.com/app/594650/_1896/". I have attached the game's English settings below. Thank you sincerely for your help.

[RandyT_Intel]

Hi @沉雨 ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @沉雨 ,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @沉雨 ,

Thank you for your patience while I continue investigating the issue.

I previously mentioned ReBAR (Resizable BAR), but I didn’t confirm whether it’s currently enabled on your system. Could you please check and let me know if ReBAR is enabled in your BIOS settings?

Also, may I ask if the issue still occurs when using a resolution of 1920x1080? This will help me narrow down the possible causes and assist you more effectively.

Looking forward to your response.

Best regards,  

Randy T.  

Intel Customer Support Technician

[沉雨]

我很肯定我开启了 ReBAR (Resizable BAR)，在驱动程序中也得以体现（我将截图附在下面）。

I am quite sure that I have enabled ReBAR (Resizable BAR), which is also reflected in the driver (I have attached a screenshot below).

当我开启1920x1080分辨率时问题依旧存在。

The issue persists even when I set the resolution to 1920x1080.

[RandyT_Intel]

Hi @沉雨 ,

Thank you for confirming that ReBAR is enabled and providing the screenshot documentation.

I can see this is a more complex issue that requires further technical analysis. I'm coordinating this internally for a detailed review of your system configuration.

I'll update you once we have more information.

Thank you for your patience while I investigate this further.

Best regards,  

Randy T.  

Intel Customer Support Technician

[RandyT_Intel]

Hi @沉雨 ,

Intel has recently released a new graphics driver version 32.0.101.7029 that includes various performance enhancements and bug fixes. I kindly request that you install this updated driver to check for any improvements in your system's graphics performance and stability. After installing the new driver, please test your system and let us know if you notice any improvements or if the issues you were experiencing have been resolved.

Thank you for your cooperation.

Best regards,  

Randy T.  

Intel Customer Support Technician

[沉雨]

感谢您的回复，我已经安装了新的显卡驱动程序版本32.0.101.7029，但问题好像并没有得到解决。

Thank you for your reply. I have installed the new graphics card driver version 32.0.101.7029, but the issue seems to have not been resolved.

[RandyT_Intel]

Hi @沉雨 ,

Thank you for your update and for installing the latest graphics driver version 32.0.101.7029.

I’ll need to further investigate this behavior to better understand the root cause and explore possible solutions. Your feedback is very helpful, and I appreciate you taking the time to share it.

I’ll follow up with you as soon as I have more information. In the meantime, if you notice any changes or additional symptoms, please feel free to let me know.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @沉雨 ,

I want to let you know that we've thoroughly investigated your concern by testing the game with our B580 hardware. During our testing, we were unable to reproduce the same issue you're encountering, which suggests this may be related to your specific system configuration.

To help resolve this matter, I'd like to recommend performing a Windows operating system reinstallation. This step can often address system-specific conflicts or corrupted files that may be causing the problem you're experiencing.

Before proceeding with the reinstallation, please ensure you:

• Back up all important files and data
• Note down your current drivers and software versions
• Have your Windows installation media ready

Let me know how it goes.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @沉雨 ,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[沉雨]

很抱歉我无法重装系统，但我在尝试通过Windows更新升级到Windows11.但很有可能还是驱动的问题，我在bilibili看到有人在24年也出现了这个问题，他使用的是英伟达显卡，在他更新最新驱动后这个问题消失了。这是视频链接：【【猎杀对决】（求解）为什么房间里会这么亮】 https://www.bilibili.com/video/BV1xZmZYKEDS/?share_source=copy_web&vd_source=fa123a3a8284533bc03719628c8d18f5

再次感谢您的帮助。

I'm sorry, I'm unable to reinstall the operating system, but I'm attempting to upgrade to Windows 11 via Windows Update. However, it's highly likely that the issue is still related to the driver. I saw on Bilibili that someone encountered this problem in 2024. He was using an NVIDIA graphics card, and after updating to the latest driver, the issue disappeared. Here's the video link: "【【Hunt for the Wumpus】 (Help) Why is the room so bright?" https://www.bilibili.com/video/BV1xZmZYKEDS/?share_source=copy_web&vd_source=fa123a3a8284533bc03719628c8d18f5
Thank you again for your help.

[RandyT_Intel]

Hi @沉雨 ,

Thank you for your continued cooperation.

I’ve tested the game on my end using the same settings and driver version as yours, and I did not observe any issues during gameplay. Based on this, and considering your current configuration, my final recommendation would be to perform a complete operating system reinstallation to rule out any underlying software conflicts.

Regarding the link you provided, I reviewed the content and noted that the user referenced there is using a third-party graphics card, which differs from your Intel B580 setup. Therefore, their solution may not be applicable to your case.

If you prefer to proceed with a Windows Update, you may do so as an alternative step.

Please let me know if you still require further assistance from my end, so I can determine the best next action for your case.

Thank you again for your time and understanding.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @沉雨 ,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,  

Randy T.  

Intel Customer Support Technician