intel GPU driver 32.0.101.5972: HDR broken on 11th Gen CPUs UHD Graphics 750

[Rdalcroft]

Hello

Using HDR on the Igpu:   UHD Graphics 750, I just get flashing pink and green screen all pixelated.

Reverting to the previous driver fixes the issue?

Is there an issue with this driver?

Monitor is: MSI MPG321QRF-QD

11th Gen Intel(R) Core(TM) i9-11900K

HDMI port is being used.

[JeanetteC_Intel]

Hello Rdalcroft,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

We would like to know more about your system details to fully understand where the issue truly lies. Please share the following information below:

1) The previous driver version that works fine after reverting.

2) Were the drivers downloaded and installed manually or using a driver updater tool and from which download site?

3) Is the issue happening when using other video ports such as DP and/or USB-C?

4) Is the behavior only showing while using HDR or is there any specific application(s) where the issue is showing?

5) Please confirm if this is the actual system device that you have: https://www.msi.com/Monitor/Optix-MPG321QRF-QD/Specification.

Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Rdalcroft]

Hello

Thanks for getting back to me, 

1. Previous driver which works is:  32.0.101.5768 with HDR.
2. Driver was downloaded from Intel.  I also tried it through ARC Control.
3. I tried both HDMI only, as these are the only ones available on my Motherboard for the Intel IGPU.
4. Correct only happens as soon as I enable HDR using Win+Alt+B
5. Yes this is the correct Monitor.

Hope this helps!!

Regards

Richard

[Jake5]

Revert to the previous driver for now, as it resolves the issue, indicating a possible bug in the current one. Update both the Intel Graphics Driver and monitor firmware to their latest versions. Check the monitor's HDR and input settings, and ensure you’re using an HDMI 2.0 or higher cable. If the issue persists, wait for a new driver update from Intel.

[Rdalcroft]

Thank you for the suggestions.

Both monitor firmware and driver (not current driver, previous driver, which works with HDR).  are the latest.  My cable is HDMI 2.0.

Yes I think it is best to wait for the next driver release.

[JeanetteC_Intel]

Hello Rdalcroft,

Thank you for sharing the details. Please proceed with a clean installation of the newly-released Intel® Graphics Driver 32.0.101.5989 and if the issue persists, try using the Display Driver Uninstaller (DDU) software.

I will wait for your update.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Rdalcroft]

Hello thanks for the info.

I did a clean install, even with DDU but still the same.  I tried a screen capture of it but the recording looked normal, "strange"? so I had to capture it while using my phone:

Had to revert back to: 32.0.101.5768 again which works fine with HDR

[JeanetteC_Intel]

Hello Rdalcroft,

Thank you for sharing this update.

I'll check on this query and I will post an update once it's available. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Rdalcroft,

Good day.

I am still working on this issue with our engineering team. I just need to ask if you are using a direct HDMI connection from the motherboard to the monitor. Or are you using a dock to connect to the monitor?

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Rdalcroft,

Good day.

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the information I asked for. I will wait for your reply so we can identify the next steps that need to be taken to resolve this issue.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Ernesto_C_Intel1]

Hello Rdalcroft,

Apologies for the multiple follow ups sent by my technician. We'll be working in parallel investigating the regression issue that you've encountered.

Best regards,

Ernesto C.

Intel® Customer Support Engineer

[Ernesto_C_Intel1]

Hello Rdalcroft,

Thank you for your patience while investigating the issue. I would like to clarify the following items: 

1. I'm trying to understand your use case with both the integrated and discrete GPUs. I saw previously that you have an NVIDIA 4070TI from the logs that you've provided, I'd like to know why you'd use motherboard's HDMI port opposed with the discrete GPU port. 
2. Please check the cable, cable pins, and HDMI socket from the monitor and the motherboard if there is any physical damage
3. Which GPU is set as primary in BIOS? is it the integrated GPU or the discrete GPU?
4. Can you test our latest graphics drivers by removing the discrete GPU from the system? You may download our latest graphics driver here: Intel® Arc™ & Iris® Xe Graphics - Windows*
5. Alternatively, I would like to ask if you can try testing your discrete GPU by disabling the iGPU if the HDR issue still persists?
6. Kindly check different cable if the HDR issue still persists (if wasn't done already).

Regards, 

Ernesto C

Intel Customer Support Engineer

[NormanS_Intel]

Hello Rdalcroft,

I hope you had the opportunity to review the information we posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Rdalcroft,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer