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intel Support Assistant not working after new update 21.3.21.5

MrSnake
Beginner
426 Views

intel support assistant not working after latest update 21.3.21.5 removed clearing software as support advised runs once then blocked again used all your software tools reinstalled runs then update comes killing software 

0 Kudos
7 Replies
BrusC_Intel
Moderator
403 Views

Hello, MrSnake.


Thank you for posting in the Intel Community Support forums.


We have a specialized community section for this type of inquiry, I will move your thread so it can be answered as soon as possible.


Best regards,


Bruce C.

Intel Customer Support Technician


DeividA_Intel
Moderator
373 Views

Hello MrSnake, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Have you received an error code? If so, can you take a picture?


2. Are you using a supported browser (Chrome, Firefox, Edge)?


3. Have you tried with the uninstaller?

- https://downloadcenter.intel.com/download/30496/Intel-Driver-Support-Assistant-Uninstaller?v=t

- Tool: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


4. Can you share more details of the issue?





Regards,  


Deivid A. 

Intel Customer Support Technician 



ClariceStarling
Valued Contributor II
364 Views

Same thing happened to me ... just did a total shutdown, rebooted and it worked!

MrSnake
Beginner
335 Views

soon as update 21.4.29.8 comes through it runs once on restart on machine restart running gets something went wrong from site used this program for years first issue followed every method from support complete uninstall of all features reinstall works once then on restart same issue site gives something went wrong message only happened after your update ??? all works perfectly until restart puts it into start Menu wont run properly after that reinstall works restart stops !!!!

DeividA_Intel
Moderator
287 Views

Hello MrSnake, 



Thanks for the information, 



In order to continue and investigate the issue further, please provide the following:



1. Can you take a picture of the error message?


2. Can you provide the Intel® Driver & Support Assistant (Intel® DSA) logs?

- files can be found at C:\ProgramData\Intel\DSA.


3. What is the browser that you are using?





Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
255 Views

Hello MrSnake,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
232 Views

Hello MrSnake, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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