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intel Support assistant windows 10 issue

MrSnake
Beginner
579 Views

intel support assistant windows 10 issues after latest update software not working when you restart machine windows 10 kills the Intel software assistant on restart just started yesterday used support page fixed runs the when you switch off won't work again

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7 Replies
Alberto_R_Intel
Moderator
513 Views

MrSnake, Thank you for posting in the Intel® Communities Support.


For this specific scenario, what we recommend first is to test the tool with different browsers, the Intel® Driver Support Assistant only works with: Chrome, Firefox, and Edge. 


Then you can also try to clear the browser cache and attempt to run the Intel® Driver Support Assistant tool again.


If the problem persists, then run the Intel® Driver & Support Assistant Uninstaller version 21.3.21.5:

https://downloadcenter.intel.com/download/30496?v=t


After that, restart and install the latest Intel® Driver & Support Assistant tool version 21.3.21.5:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


If the issue still remains after trying those steps, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Also attach the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log


And the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



DeividA_Intel
Moderator
464 Views

Hello MrSnake,  


  


Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


MrSnake
Beginner
453 Views
After 21.4.29.8 update is installed Intel driver & Support Assistant stops working it’s works if you don’t do the restart so as requested restart is done no longer works used this program for many years know how to properly uninstall doing same thing every time worked perfectly before this update ????
MrSnake
Beginner
453 Views
Followed all instructions your update stops the program from working
DeividA_Intel
Moderator
432 Views

Hello MrSnake



In order to help you further with this issue, I will need the following:



1. A picture of any error message that you received, if received any.


2. Attached is the report from the Intel® System Support Utility:

- https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...


3. Can you provide the Intel® Driver & Support Assistant (Intel® DSA) logs?

- files can be found at C:\ProgramData\Intel\DSA.


4. What is the browser that you are using?





Regards, 


  

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
393 Views

Hello MrSnake, 


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
365 Views

Hello MrSnake, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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