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intel arc graphics error

samuel2
Beginner
3,532 Views

Does someone know something about "NF I2C Slave Device" error and the headphones drivers auto-elimination 

Thanks

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4 Replies
Jean_Intel
Employee
3,468 Views

Hello samuel2,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

To better assist you with your problem, share with us the following:

  • When did the issue start?
  • If possible, check the outcome for uninstalling the Intel Arc Card of your system (in case you are using a desktop card).
  • Are you using any RGB control Apps?
  • We would like to request further system details for your PC. Please, create a system report using the Intel®️ System Support Utility (Intel®️ SSU).
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

We also would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from the Intel BETA driver, 31.0.101.4499. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
3,436 Views

Hello samuel2,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Andres_Intel
Employee
3,383 Views

Hello samuel2,



We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


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0xff
Beginner
2,276 Views

install this ASRock program as it already has the driver to fix this device.  ARC770 16GB

Link to Download - https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.34).zip

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