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intel arc graphics shows r graphic in device manager and intel graphic software

Saurabhhhh
Beginner
523 Views

so i own an HP elitebook with ultra 7 155h 16 gb ram 512 ssd

and the trouble is it shows as intel r graphics everywhere also resulting in 2-3 fps in games like god of war and other graphic intensive works where should give atleast 25 fps even in worst cases

can someone help?

 

Screenshot 2025-06-20 220528.pngScreenshot 2025-06-20 220601.png

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JeanetteC_Intel
Moderator
455 Views

Hello Saurabhhhh,

 

Thank you for posting in Intel Communities.

 

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

 

1) Is this a newly installed game and having issues with the FPS or has the game run well previously and only getting the issue recently?

2) Which digital platform was the game (xxx) obtained?

3) Describe the performance issue as best as you can.

  • Per example: FPS drop when entering ‘x’ or ‘y’ section.

4) Provide screenshots or describe the graphics settings used in-game.

  • Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

 

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

 

  • Scan: Check the box Everything.
  • Click Scan.
  • Review: When finished scanning, click Next.
  • Click Save. *Attach the SSU log file as you reply.

 

I look forward to your response.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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JeanetteC_Intel
Moderator
408 Views

Hello Saurabhhhh,

 

Were you able to check the previous post? 

Let us know if you have any questions. 

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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JeanetteC_Intel
Moderator
314 Views

Hello Saurabhhhh,

 

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

 

 

Sincerely,

JeanetteC.

Intel Customer Support Technician


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