intel arc igpu

[shivansh]

 recently i download fortnight and i got only 30 fps in 1080p low setting. what is going wrong with my device and other youtuber device were more than 60+ fps .

[RobbieR_Intel]

Hello shivansh,

Thank you for reaching out. To narrow down the root cause of the performance issue you are facing with Fortnite, please answer the following:

Were there any applications running in the background while gaming?

Was this a known issue?

Did you do any troubleshooting steps?

What is your Power Plan?

What is your in-game settings?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Robbie R.

Intel Customer Support Technician

[JedG_Intel]

Hi shivansh,

Robbie is currently out and I'll be taking over this thread. I wanted to check if you had the chance to review the questions that was posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[RobbieR_Intel]

Hello shivansh,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician