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KFarl
Beginner
1,230 Views

intel driver and support assistant

The latest update will not install on my computer. I have taken a few snap shots so you can see the errors. During installaion I get the specific account already exists three times then setup failed. I have also include snap shots of the identity.

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2 Replies
idata
Community Manager
209 Views

Hello kevinfar

 

 

Thank you for posting in the Intel® community.

 

 

Have you tried uninstalling the current Intel® DSA version and then installing the new Intel® DAS version? If you already have you could try the Intel® Driver & Support Assistant Uninstaller (https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller?v=t https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller?v=t) once you have uninstalled the tool, restart the system and install the lasted Intel® DSA (https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product=128824 https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product=128824)

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
209 Views

Hello kevinfar

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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