intel graphics command center does not start

[mineblack77]

I was able to start it on Windows 11, but when I downgraded to Windows 10, the loading at startup never finished.
I've tried repairing, resetting, and reinstalling, but it doesn't change.
Thank you for your reply.
OS: Windows 10 Pro
CPU: intel Celeron N5095
RAM: 8GB

[Alberto_R_Intel]

mineblack77, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

Is this a new computer?

When did you purchase it?

Did you build it?

Is there any reason in particular why you needed to do the downgrade from Windows* 11 to Windows 10*?

Did you make any recent hardware/software changes besides the Windows downgrade that might cause this problem?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[mineblack77]

返信
Q：
マザーボードのモデルは何ですか？
A：
Beelink U59

Q：
これは新しいコンピューターですか？
A：
はい

Q：
いつ購入しましたか？
A：
今年購入しました

Q：
できましたか？
A：
いいえ、既製の製品を使用しました。

Q：
特に、なぜWindows*11からWindows10*にダウングレードする必要があったのですか？
A：
操作性とUIの方が好きだったので、Windows10をダウングレードしました。
問題がそのまま解決されない場合は、Windows11に再度アップグレードします。

Q：
最近、この問題を引き起こす可能性のあるWindowsのダウングレード以外のハードウェア/ソフトウェアの変更を行いましたか？
A：
いいえ、私はしません

Q：
どの特定のWindows *バージョンを使用していますか？
A：
Windows 10 21H2

問題は自宅または職場環境で発生しますか？
家庭環境

ログ

オペレーティングシステム：Microsoft Windows 10ホーム（10.0.19044ビルド19044）
物理メモリ（インストール済み）：8 GB
プロセッサ：Intel（R）Celeron（R）N5095 @ 2.00GHz
システムタイプ：x64ベースのPC
インストール済みアップデートの総数：25アップデート-詳細については、詳細ビューを参照してください
。ディスプレイアダプター：Intel（R）UHD Graphics 30.0.101.1340
システムメーカー：AZW
システムモデル：U59
ネットワークアダプター：ASIX AX88179 USB3.0-ギガビットイーサネットアダプター2.22.2.0Bluetooth
デバイス（パーソナルエリアネットワーク）＃3 10.0.19041.1
Intel（R）デュアルバンドワイヤレス-AC 3165 19.51.40.1
Microsoft Wi-Fiダイレクト仮想アダプター＃8 10.0.19041.1
Realtek PCIe GbEファミリーコントローラー＃2 10.37.1028.2019
VirtualBoxホストオンリーイーサネットアダプター6.1.22.44080
ディスク：USB SanDisk 3.2Gen1USBデバイス768.00KB（使用可能）10.0.19041.789
ADATA SU630 67.20 GB（使用可能）10.0.19041.789
GH GH-UF3TWUSBデバイス746.66MB（使用可能）10.0 .19041.789
I-O DATA HDPH-UTUSBデバイス74.52GB（使用可能）10.0.19041.789
SSD 256GB 233.38 GB（使用可能）10.0.19041.789
USB DISK 3.0USBデバイス480.00KB（使用可能）10.0.19041.789
システムメッセージ：含まれる
Direct-X診断：含まれる

[mineblack77]

reply
Q: 
What is the motherboard model?
A: 
Beelink U59

Q: 
Is this a new computer?
A: 
yes

Q: 
When did you buy it?
A: 
I bought this year

Q: 
Did you make it?
A: 
No, I used an off-the-shelf product.

Q: 
In particular, why did you need to downgrade from Windows * 11 to Windows 10 *?
A: 
I downgraded Windows 10 because I liked the operability and UI better.
If the problem does not seem to be solved as it is, I will upgrade to Windows 11 again.

Q: 
Have you recently made any hardware / software changes other than a Windows downgrade that could cause this issue?
A: 
No, I don't

Q: 
Which specific Windows * version are you using?
A: 
Windows 10 21H2

Does the problem occur at home or in the work environment?
Home environment

log

Operating System: Microsoft Windows 10 Home(10.0.19044 Build 19044)
Physical Memory (Installed): 8 GB
Processor: Intel(R) Celeron(R) N5095 @ 2.00GHz
System Type: x64-based PC
Total Installed Updates: 25 Updates - See Detailed View for more information
Display Adapter(s): Intel(R) UHD Graphics 30.0.101.1340
System Manufacturer: AZW
System Model: U59
Network Adapter(s): ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter 2.22.2.0
Bluetooth Device (Personal Area Network) #3 10.0.19041.1
Intel(R) Dual Band Wireless-AC 3165 19.51.40.1
Microsoft Wi-Fi Direct Virtual Adapter #8 10.0.19041.1
Realtek PCIe GbE Family Controller #2 10.37.1028.2019
VirtualBox Host-Only Ethernet Adapter 6.1.22.44080
Disk(s): USB SanDisk 3.2Gen1 USB Device 768.00 KB (available) 10.0.19041.789
ADATA SU630 67.20 GB (available) 10.0.19041.789
GH GH-UF3TW USB Device 746.66 MB (available) 10.0.19041.789
I-O DATA HDPH-UT USB Device 74.52 GB (available) 10.0.19041.789
SSD 256GB 233.38 GB (available) 10.0.19041.789
USB DISK 3.0 USB Device 480.00 KB (available) 10.0.19041.789
System Messages: Included
Direct-X Diagnostics: Included

[Alberto_R_Intel]

mineblack77, Thank you very much for providing that information and the SSU report.

According to the information in the SSU document, the graphics driver currently installed on your machine is version 30.0.101.1340.

In order to try to fix the problem of the Intel® Graphics Command Center not starting, it is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked for the graphics driver provided by "Beelink", but I was not able to find it:

https://www.bee-link.com/cms/support/driverhardware?product_id=&keyword=&categoryId=27

So, in this case, even though the Intel® graphics drivers are generic and they might not work with your device as expected, for testing purposes try to do a clean installation of the latest Intel® graphics driver version 30.0.101.1660 following the instructions in the link below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

After that, we suggest to get in contact directly with the manufacturer of your computer to make sure that the latest BIOS version is currently installed on your device and also to check if they have a specific Intel® Graphics Command Center version tested and validated by them for Windows* 10, once you get the chance, please let us know the results:

https://www.bee-link.com/cms/support/index

Even though you mention you have already tried to reinstall the tool, just in case, here is the link to download the Intel® Graphics Command Center directly from the Microsoft Store and the instructions to install it as well as the most common issues with the tool:.

https://www.intel.com/content/www/us/en/support/articles/000032930/graphics.html

https://www.intel.com/content/www/us/en/support/articles/000055840/graphics.html

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello mineblack77, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[DeividA_Intel]

Hello mineblack77,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician