Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20328 Discussions

intel integrated graphics hdmi refresh rate bug

number201724
Beginner
4,562 Views

 

Recap:

https://community.intel.com/t5/Graphics/The-Intel-integrated-graphics-driver-cannot-find-the-75hz-option/m-p/1441993

 

I bought 2 nuc12wski7 and NUC12DCMi9, I found that when I use HDMI cable, I can't set 75hz refresh rate.

I use the same monitor, the same cable, plug it into an amd or nvidia graphics card and it can set 75hz correctly.

 

Whether it is the integrated graphics card of i9-12900 or the integrated graphics card of I7 1260P, the output of 75hz cannot be set under the windows platform.

intel graphics command center can recognize that the display supports 1080p 75hz, but it cannot be set.

 

But I can display 75hz correctly using ubuntu 22.04 and fedora 37.

Is there any solution please?

Monitor: ASUS PA247CV

 

 

Monitor info:

 

Monitor
Model name............... PA247CV
Manufacturer............. AUS
Plug and Play ID......... AUS2463
Serial number............ MALMQS297132
Manufacture date......... 2021, ISO week 44
Filter driver............ None
-------------------------
EDID revision............ 1.3
Input signal type........ Digital
Color bit depth.......... Undefined
Display type............. RGB color
Screen size.............. 530 x 300 mm (24.0 in)
Power management......... Standby, Suspend, Active off/sleep
Extension blocs.......... 1 (CEA/CTA-EXT)
-------------------------
DDC/CI................... Supported
MCCS revison............. 2.1
Display technology....... TFT
Controller............... RealTek 0x2775
Firmware revision........ 0.1
Firmware flags........... 0x00620085
Active power on time..... 2508 hours
Power consumption........ 6.55 kWh
Current frequency........ 67.50kHz, 60.00Hz

Color characteristics
Default color space...... Non-sRGB
Display gamma............ 2.20
Red chromaticity......... Rx 0.652 - Ry 0.337
Green chromaticity....... Gx 0.313 - Gy 0.626
Blue chromaticity........ Bx 0.151 - By 0.066
White point (default).... Wx 0.313 - Wy 0.329
Additional descriptors... None

Timing characteristics
Horizontal scan range.... 30-83kHz
Vertical scan range...... 24-75Hz
Video bandwidth.......... 170MHz
CVT standard............. Not supported
GTF standard............. Not supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 1920x1080p at 60Hz (16:9)
Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Standard timings supported
720 x 400p at 70Hz - IBM VGA
640 x 480p at 60Hz - IBM VGA
640 x 480p at 67Hz - Apple Mac II
640 x 480p at 72Hz - VESA
640 x 480p at 75Hz - VESA
800 x 600p at 56Hz - VESA
800 x 600p at 60Hz - VESA
800 x 600p at 72Hz - VESA
800 x 600p at 75Hz - VESA
832 x 624p at 75Hz - Apple Mac II
1024 x 768p at 60Hz - VESA
1024 x 768p at 70Hz - VESA
1024 x 768p at 75Hz - VESA
1280 x 1024p at 75Hz - VESA
1152 x 864p at 75Hz - VESA STD
1280 x 1024p at 60Hz - VESA STD
1280 x 960p at 60Hz - VESA STD
1280 x 720p at 60Hz - VESA STD
1440 x 900p at 60Hz - VESA STD
1680 x 1050p at 60Hz - VESA STD
1280 x 800p at 60Hz - VESA STD
1600 x 1200p at 60Hz - VESA STD

EIA/CEA/CTA-861 Information
Revision number.......... 3
IT underscan............. Supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Supported
YCbCr 4:2:2.............. Supported
Native formats........... 1
Detailed timing #1....... 1920x1080p at 75Hz (16:9)
Modeline............... "1920x1080" 220.750 1920 2056 2264 2608 1080 1083 1088 1130 +hsync +vsync
Detailed timing #2....... 1366x768p at 60Hz (16:9)
Modeline............... "1366x768" 85.500 1366 1436 1579 1792 768 771 774 798 +hsync +vsync
Detailed timing #3....... 1280x768p at 60Hz (16:9)
Modeline............... "1280x768" 79.500 1280 1444 1572 1664 768 771 778 798 -hsync +vsync
Detailed timing #4....... 1360x768p at 60Hz (16:9)
Modeline............... "1360x768" 85.500 1360 1424 1536 1792 768 771 777 795 +hsync +vsync

CE video identifiers (VICs) - timing/formats supported
1920 x 1080p at 60Hz - HDTV (16:9, 1:1) [Native]
1920 x 1080i at 60Hz - HDTV (16:9, 1:1)
1280 x 720p at 60Hz - HDTV (16:9, 1:1)
720 x 480p at 60Hz - EDTV (16:9, 32:27)
720 x 480p at 60Hz - EDTV (4:3, 8:9)
640 x 480p at 60Hz - Default (4:3, 1:1)
720 x 576p at 50Hz - EDTV (4:3, 16:15)
720 x 576p at 50Hz - EDTV (16:9, 64:45)
1280 x 720p at 50Hz - HDTV (16:9, 1:1)
1920 x 1080i at 50Hz - HDTV (16:9, 1:1)
1920 x 1080p at 50Hz - HDTV (16:9, 1:1)
1920 x 1080p at 24Hz - HDTV (16:9, 1:1)
1920 x 1080p at 25Hz - HDTV (16:9, 1:1)
NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)
LPCM 2-channel, 16/20/24 bit depths at 32/44/48 kHz

CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No

CE vendor specific data (VSDB)
IEEE registration number. 0x000C03
CEC physical address..... 1.0.0.0
Maximum TMDS clock....... 165MHz

CE video capability data
CE scan behavior......... Always underscanned
IT scan behavior......... Always underscanned
PT scan behavior......... Always underscanned
RGB quantization range... Selectable (via AVI YQ)
YCC quantization range... Not supported

CE vendor specific data (VSDB)
IEEE registration number. 0x00001A
CEC physical address..... 0.1.0.1
Supports AI (ACP, ISRC).. No
Supports 48bpp........... No
Supports 36bpp........... Yes
Supports 30bpp........... Yes
Supports YCbCr 4:4:4..... No
Supports dual-link DVI... No
Maximum TMDS clock....... 375MHz
Video latency (p)........ 117ms
Audio latency (p)........ 171ms
Video latency (i)........ 255ms
Audio latency (i)........ 351ms
HDMI video capabilities.. Yes
EDID screen size......... Rounded to nearest cm
3D structures supported.. Side-by-side
3D formats supported..... Not supported
Data payload............. 1A00000101304BE6

Report information
Date generated........... 2/15/2023
Software revision........ 2.91.0.1043
Data source.............. Real-time 0xB100 - NB: improperly installed
Operating system......... 10.0.22621.2

Raw data
00,FF,FF,FF,FF,FF,FF,00,06,B3,63,24,01,01,01,01,2C,1F,01,03,80,35,1E,78,EA,15,C5,A7,56,50,A0,26,
11,50,54,BF,EF,00,71,4F,81,80,81,40,81,C0,95,00,B3,00,81,00,A9,40,02,3A,80,18,71,38,2D,40,58,2C,
45,00,0F,28,21,00,00,1E,00,00,00,FD,00,18,4B,1E,53,11,00,0A,20,20,20,20,20,20,00,00,00,FC,00,50,
41,32,34,37,43,56,0A,20,20,20,20,20,00,00,00,FF,00,4D,41,4C,4D,51,53,32,39,37,31,33,32,0A,01,2A,
02,03,2C,F1,4D,90,05,04,03,02,01,11,12,13,14,1F,20,21,23,09,07,07,83,01,00,00,65,03,0C,00,10,00,
E2,00,6A,68,1A,00,00,01,01,30,4B,E6,3B,56,80,B0,72,38,32,40,88,D0,35,00,0F,28,21,00,00,1E,66,21,
56,AA,51,00,1E,30,46,8F,33,00,0F,28,21,00,00,1E,0E,1F,00,80,51,00,1E,30,A4,80,37,00,0F,28,21,00,
00,1C,66,21,50,B0,51,00,1B,30,40,70,36,00,0F,28,21,00,00,1E,00,00,00,00,00,00,00,00,00,00,00,B7

 

 

 

0 Kudos
29 Replies
DeividA_Intel
Moderator
3,534 Views

Hello number201724,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 12 Extreme Kit - NUC12DCMi9 and Intel® NUC 12 Pro Kit NUC12WSKi7.  


Based on the investigation performed, this is a compatibility issue between the Windows driver and the monitor, I recommend you check with Asus to confirm if there are any reports of this behavior.


However, to help you further, please confirm the following:


1. Did you try with a different monitor?

2. does this issue happens with driver version 31.0.101.1999?



Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
number201724
Beginner
3,520 Views

1. Did you try with a different monitor?

     I haven't tested other monitors yet. My other monitor is 4K 144HZ. It seems that the NUC's HDMI interface cannot support 4K 144HZ.

2. does this issue happens with driver version 31.0.101.1999?

I don't know, haven't tried an older version of the driver, I'm using 31.0.101.4091 now and have had this problem for a long time.

0 Kudos
number201724
Beginner
3,521 Views

I don't think it's a problem with windows, but a problem with the intel driver. I use amd 6600xt and nvidia 1080ti, 3080 can correctly select 75hz.

0 Kudos
number201724
Beginner
3,522 Views

By the way, the hdmi interface of AMD 7950x integrated graphics card can also correctly select 75hz

0 Kudos
number201724
Beginner
3,441 Views

Hi, I've been able to set 75hz correctly with both DisplayPort and USB-C connections on the same monitor, only hdmi is the problem.

0 Kudos
DeividA_Intel
Moderator
3,492 Views

Hello number201724, 



Thanks for the confirmation. I will try to continue with the investigation related to this frequency issue and to proceed I will need the following:


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Take a picture/screenshot from Ubuntu which it shows the 75MHz option. 



Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
number201724
Beginner
3,487 Views

HI

 

I have attached screenshots for linux and ssu logs for windows

 

0 Kudos
DeividA_Intel
Moderator
3,434 Views

Hello number201724, 



Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


0 Kudos
DeividA_Intel
Moderator
3,418 Views

Hello number201724, 

 

 

Thanks for your patience. I was reviewing your "moninfo" report as well as the EDID and noticed that the 1920x1080@75 resolution is not listed (see picture). Also, the Linux Fedora operating system is not supported/validated for your Intel® NUC 12 Extreme Kit - NUC12DCMi9, and the settings that you show me may not be accurate since unsupported operating systems may not behave as expected.

 

I recommend you test a different monitor supporting 1920x1080@75 with a validated operating system and share the outcome.

 

You can check the supported operating systems for your NUC at the following link:

 

 

Regards,  

Deivid A.  

Intel Customer Support Technician  

 

0 Kudos
number201724
Beginner
3,385 Views

hi

 

But the following is a list of available modes:

 

EIA/CEA/CTA-861 Information
Revision number.......... 3
IT underscan............. Supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Supported
YCbCr 4:2:2.............. Supported
Native formats........... 1
Detailed timing #1....... 1920x1080p at 75Hz (16:9)
Modeline............... "1920x1080" 220.750 1920 2056 2264 2608 1080 1083 1088 1130 +hsync +vsync
Detailed timing #2....... 1366x768p at 60Hz (16:9)
Modeline............... "1366x768" 85.500 1366 1436 1579 1792 768 771 774 798 +hsync +vsync
Detailed timing #3....... 1280x768p at 60Hz (16:9)
Modeline............... "1280x768" 79.500 1280 1444 1572 1664 768 771 778 798 -hsync +vsync
Detailed timing #4....... 1360x768p at 60Hz (16:9)
Modeline............... "1360x768" 85.500 1360 1424 1536 1792 768 771 777 795 +hsync +vsync

 

The difference between systems such as Ubuntu and Fedora is that Fedora has a newer kernel and has newer drivers, and I don't think it makes a difference.

 

0 Kudos
Jean_Intel
Moderator
3,365 Views

Hello number201724,

 

We appreciate your response.

 

We understand that, as per your understanding, using Ubuntu Operating System wouldn't make a difference. However, the Fedora operating system has not been validated to operate on your unit, and as we previously mentioned, the operating system may not behave as expected. For testing, try replicating the issue with a supported operating system such as Ubuntu, as we have validated to work on this specific system.

 

Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
number201724
Beginner
3,339 Views

Hello Jean

 

Both Ubuntu and Fedora correctly set 75hz, no difference. I used to use Ubuntu, but now I use Fedora.

 

Isn't it important that both AMD and NVIDIA have no problem, only intel on windows hdmi doesn't recognize 1920x1080 75hz?=

As mentioned before, 1080p 75hz has been read in the EDID output by the Windows MonInfo software

 

Detailed timing #1....... 1920x1080p at 75Hz (16:9)
Modeline............... "1920x1080" 220.750 1920 2056 2264 2608 1080 1083 1088 1130 +hsync +vsync

 

 

 

 

0 Kudos
Jean_Intel
Moderator
3,316 Views

Hello number201724,

 

Thanks for the information provided.

 

Checking the Windows MonInfo, we noticed that the Native/preferred resolution timing for this monitor is 1920x1080p at 60Hz (16:9): Native/preferred timing.. 1920x1080p at 60Hz (16:9)

 

Also, it is important to mention that we reviewed the raw EDID provided by the MonInfo software, and the 1920x1080p at 75Hz is not present as supported.

 

If you are capable, please try another monitor that supports the 1920x1080p@75Hz resolution natively for testing.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
number201724
Beginner
3,303 Views

Hello, Jean

 

I think you are wasting my time. If you don't want to submit to the bug report department then please tell me directly.

 

First of all, the display supports 75hz 100%, which is clear.

 

Please explain why the same monitor with the same EDID can be set to 75hz using DP (Thunderbolt) interface. The same device, just a different interface (HDMI->DP).

 

Why can other graphics cards (AMD, NVIDIA) be set to 75hz when using hdmi, but in the same environment, the linux system can be set to 75hz, only intel can not be set to 75hz through the hdmi cable on windows, other graphics card drivers Is it all wrong? Even intel's dp interface connection is wrong? I don't understand why you're going around in circles here.

 

 

0 Kudos
DeividA_Intel
Moderator
3,257 Views

Hello number201724, 



I am sorry for the inconvenience. I would like to keep with the investigation and to proceed I will need a screenshot of the 75Hz option on a supported operating system.


You can check the supported operating systems for your NUC at the following link:


Once I have this information, I will continue with the process.



Regards,  

Deivid A. 

Intel Customer Support Technician


0 Kudos
number201724
Beginner
3,235 Views

Hello, now I use two monitors, one of which is connected with DisplayPort and the other is connected with HDMI. The 75hz is dp, and the 60hz is hdmi. Both monitors are the same model.

 

0 Kudos
number201724
Beginner
3,235 Views

75hz monitor info and EDID

 

Monitor
Model name............... PA247CV
Manufacturer............. AUS
Plug and Play ID......... AUS2464
Serial number............ MALMQS297120
Manufacture date......... 2021, ISO week 44
Filter driver............ None
-------------------------
EDID revision............ 1.4
Input signal type........ Digital (DisplayPort)
Color bit depth.......... 8 bits per primary color
Color encoding formats... RGB 4:4:4, YCrCb 4:4:4, YCrCb 4:2:2
Screen size.............. 530 x 300 mm (24.0 in)
Power management......... Active off/sleep
Extension blocs.......... 1 (CEA/CTA-EXT)
-------------------------
DDC/CI................... Supported
MCCS revison............. 2.1
Display technology....... TFT
Controller............... RealTek 0x2775
Firmware revision........ 0.1
Firmware flags........... 0x00620085
Active power on time..... 2466 hours
Power consumption........ 6.55 kWh
Current frequency........ 84.60kHz, 74.90Hz

Color characteristics
Default color space...... Non-sRGB
Display gamma............ 2.20
Red chromaticity......... Rx 0.652 - Ry 0.337
Green chromaticity....... Gx 0.313 - Gy 0.626
Blue chromaticity........ Bx 0.151 - By 0.066
White point (default).... Wx 0.313 - Wy 0.329
Additional descriptors... None

Timing characteristics
Horizontal scan range.... 85-85kHz
Vertical scan range...... 48-75Hz
Video bandwidth.......... 250MHz
CVT standard............. Not supported
GTF standard............. Supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 1920x1080p at 60Hz (16:9)
Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Standard timings supported
720 x 400p at 70Hz - IBM VGA
640 x 480p at 60Hz - IBM VGA
640 x 480p at 67Hz - Apple Mac II
640 x 480p at 72Hz - VESA
640 x 480p at 75Hz - VESA
800 x 600p at 56Hz - VESA
800 x 600p at 60Hz - VESA
800 x 600p at 72Hz - VESA
800 x 600p at 75Hz - VESA
832 x 624p at 75Hz - Apple Mac II
1024 x 768p at 60Hz - VESA
1024 x 768p at 70Hz - VESA
1024 x 768p at 75Hz - VESA
1280 x 1024p at 75Hz - VESA
1152 x 864p at 75Hz - VESA STD
1280 x 1024p at 60Hz - VESA STD
1280 x 960p at 60Hz - VESA STD
1280 x 720p at 60Hz - VESA STD
1440 x 900p at 60Hz - VESA STD
1680 x 1050p at 60Hz - VESA STD
1280 x 800p at 60Hz - VESA STD
1600 x 1200p at 60Hz - VESA STD

EIA/CEA/CTA-861 Information
Revision number.......... 3
IT underscan............. Supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Supported
YCbCr 4:2:2.............. Supported
Native formats........... 1
Detailed timing #1....... 1920x1080p at 60Hz (16:9)
Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync
Detailed timing #2....... 1366x768p at 60Hz (16:9)
Modeline............... "1366x768" 85.500 1366 1436 1579 1792 768 771 774 798 +hsync +vsync
Detailed timing #3....... 1280x768p at 60Hz (16:9)
Modeline............... "1280x768" 79.500 1280 1344 1472 1664 768 771 778 798 -hsync +vsync
Detailed timing #4....... 1360x768p at 60Hz (16:9)
Modeline............... "1360x768" 85.500 1360 1424 1536 1792 768 771 777 795 +hsync +vsync
Detailed timing #5....... 1920x1080p at 75Hz (16:9)
Modeline............... "1920x1080" 220.750 1920 2056 2264 2608 1080 1083 1088 1130 -hsync +vsync

CE video identifiers (VICs) - timing/formats supported
1920 x 1080p at 60Hz - HDTV (16:9, 1:1) [Native]
1920 x 1080i at 60Hz - HDTV (16:9, 1:1)
1280 x 720p at 60Hz - HDTV (16:9, 1:1)
720 x 480p at 60Hz - EDTV (16:9, 32:27)
720 x 480p at 60Hz - EDTV (4:3, 8:9)
640 x 480p at 60Hz - Default (4:3, 1:1)
720 x 576p at 50Hz - EDTV (4:3, 16:15)
720 x 576p at 50Hz - EDTV (16:9, 64:45)
1280 x 720p at 50Hz - HDTV (16:9, 1:1)
1920 x 1080i at 50Hz - HDTV (16:9, 1:1)
1920 x 1080p at 50Hz - HDTV (16:9, 1:1)
NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)
LPCM 2-channel, 16/20/24 bit depths at 32/44/48 kHz

CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No

CE video capability data
CE scan behavior......... Always underscanned
IT scan behavior......... Always underscanned
PT scan behavior......... Always underscanned
RGB quantization range... Selectable (via AVI YQ)
YCC quantization range... Not supported

Report information
Date generated........... 3/1/2023
Software revision........ 2.91.0.1043
Data source.............. Real-time 0x7300 - NB: improperly installed
Operating system......... 10.0.22621.2

Raw data
00,FF,FF,FF,FF,FF,FF,00,06,B3,64,24,01,01,01,01,2C,1F,01,04,A5,35,1E,78,3B,15,C5,A7,56,50,A0,26,
11,50,54,BF,EF,00,71,4F,81,80,81,40,81,C0,95,00,B3,00,81,00,A9,40,02,3A,80,18,71,38,2D,40,58,2C,
45,00,0F,28,21,00,00,1E,00,00,00,FD,00,30,4B,55,55,19,01,0A,20,20,20,20,20,20,00,00,00,FC,00,50,
41,32,34,37,43,56,0A,20,20,20,20,20,00,00,00,FF,00,4D,41,4C,4D,51,53,32,39,37,31,32,30,0A,01,5B,
02,03,1B,F1,4B,90,05,04,03,02,01,11,12,13,14,1F,23,09,07,07,83,01,00,00,E2,00,6A,02,3A,80,18,71,
38,2D,40,58,2C,45,00,0F,28,21,00,00,1E,66,21,56,AA,51,00,1E,30,46,8F,33,00,0F,28,21,00,00,1E,0E,
1F,00,80,51,00,1E,30,40,80,37,00,0F,28,21,00,00,1C,66,21,50,B0,51,00,1B,30,40,70,36,00,0F,28,21,
00,00,1E,3B,56,80,B0,72,38,32,40,88,D0,35,00,0F,28,21,00,00,1C,00,00,00,00,00,00,00,00,00,00,B1

0 Kudos
DeividA_Intel
Moderator
3,211 Views

Hello number201724, 



Thanks for the confirmation. I will continue with the investigation and I will get back to you as soon as possible with further details.



Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Moderator
3,173 Views

Hello number201724, 



Thanks for your time. Just to confirm, back on 02/16 I asked you to test with driver version 31.0.101.1999 since version 31.0.101.4091 is a generic driver.


Were you able to test version 31.0.101.1999?




Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Moderator
3,076 Views

Hello number201724,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Reply