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intel npu driver update error Exit code: 8.

DSCP02
Beginner
‎03-09-2026 01:12 PM
4,309 Views
Solved Jump to solution

I was going to update the latest NPU driver.
However, I was unable to update it.
Because I exported the following error code.

'Exit code: 8.'

I looked at the error log and it says that my computer doesn't have a driver.

but I already have an NPU driver installed on my computer, but I don't think that update file recognizes it.

스크린샷 2026-03-10 050807.png

I'm not sure what to do here.
I need help.

IntelNPU_20260310_045249_Install.log
1 Solution
Mike_Intel
Moderator
‎03-10-2026 08:26 PM
3,773 Views
Solved Jump to solution

Hello DSCP02,


Thank you for bringing this to our attention. We have thoroughly investigated the issue you reported and are happy to inform you that it has been successfully resolved.


For the steps, please follow the guide below:


  1. Please download the latest NPU driver version 32.0.100.4621. Intel® NPU Driver - Windows*
  2. Follow the steps in the installation link: How To Install or Update the Intel® NPU Driver


If you have questions, please let us know. Thank you.



Best regards,

Michael L.

Intel Customer Support Technician


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11 Replies
MrJosephA
Beginner
‎03-09-2026 01:28 PM
4,302 Views
Solved Jump to solution

I got the same issue on my PC. I did a restart and that didn't help.

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orzplay
Novice
‎03-09-2026 01:51 PM
4,285 Views
Solved Jump to solution

I'm getting the same thing here too.

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orzplay
Novice
‎03-09-2026 01:51 PM
4,285 Views
Solved Jump to solution

P.S - thanks for making this thread and highlighting the issue - I couldn't find any others.

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orzplay
Novice
‎03-09-2026 02:08 PM
4,277 Views
Solved Jump to solution

Also, for what it's worth - I gave the logfile to ChatGPT and it suggested that the installation folder/contents was empty, as the reason.

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K-L3L
Beginner
‎03-09-2026 03:15 PM
4,216 Views
Solved Jump to solution

Also having the same problem, I hope Intel fixes it soon. 

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Mike_Intel
Moderator
‎03-09-2026 08:51 PM
4,047 Views
Solved Jump to solution

Hello DSCP02,


Thank you for posting in Intel community Forum.


For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.


  1. What is the model of your processor?
  2. What is the brand and model of your system?
  3. What are the troubleshooting steps that you tried so far?
  4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:


How to get the Intel® System Support Utility Logs on Windows*


If you have questions, please let us know. Thank you.


@MrJosephA @orzplay @K-L3L

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician



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DSCP02
Beginner
‎03-09-2026 09:24 PM
4,036 Views
Solved Jump to solution
In response to Mike_Intel

Hi mike

 

Here's a detailed answer. I hope this helps me solve the problem.

 

1. intel ultra7 155h (meteor lake)

2. samsung galaxy book 4 pro 360 (NT960QGK)

3. Attempt to install with administrator privileges.
Attempt to install with administrator privileges after deleting existing drivers.

4. Refer to the enclosed file

In response to Mike_Intel
260310_log.txt
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orzplay
Novice
‎03-09-2026 08:55 PM
4,043 Views
Solved Jump to solution

Many thanks.

 

I have a Core Ultra 245K processor, with an ASRock Z890 Pro-A Wifi motherboard. Unfortunately  I'm not invested enough to download a utility to get system logs for you.

 

I've tried running the driver update as Admin, but that's it.

 

 

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Tristan_100
Beginner
‎03-10-2026 06:56 AM
3,896 Views
Solved Jump to solution

I have the same issue with the ASUS Zenbook S14 OLED (Intel Core Ultra 7 258V).

 

2026/03/10 14:55:10.221|INFO|Logging started on 2026/03/10 14:55:10.217 ||
2026/03/10 14:55:10.230|INFO|Scanning for hardware changes ||
2026/03/10 14:55:11.491|INFO|Installer version: 1.0.16.0 ||
2026/03/10 14:55:11.491|INFO|Installer initial executable path: "C:\Users\Trist\AppData\Local\Temp\Intel\NPUInstaller\Installer_13269644\Installer.exe" ||
2026/03/10 14:55:11.491|INFO|Installer main executable path: "C:\Users\Trist\AppData\Local\Temp\Intel\NPUInstaller\Installer_13269644\Installer.exe" ||
2026/03/10 14:55:11.491|INFO|Installer parent process module path: "C:\ProgramData\Intel\DSA\Downloads\npu_win_32.0.100.4621.exe" ||
2026/03/10 14:55:11.500|WARN|Could not find parent process for npu_win_32.0.100.4621 ||
2026/03/10 14:55:11.500|INFO|Installer startup type: Undefined ||
2026/03/10 14:55:11.500|INFO|Installer root directory: "C:\Users\Trist\AppData\Local\Temp\Intel\NPUInstaller\Installer_13269644\" ||
2026/03/10 14:55:11.500|INFO|Command line arguments: NULL ||
2026/03/10 14:55:11.500|INFO|Language of the user interface: [de-DE] ||
2026/03/10 14:55:11.500|INFO|Operating system specification: Microsoft Windows NT 10.0.26200.0 ||
2026/03/10 14:55:11.500|INFO|Operating system boot time: 2026-03-09 17:45:33 ||
2026/03/10 14:55:11.500|INFO|Operating system boot mode: Normal ||
2026/03/10 14:55:11.552|INFO|CPU base clock: 2200Mhz ||
2026/03/10 14:55:11.552|INFO|Test Signing: OFF ||
2026/03/10 14:55:11.552|INFO|Windows Media Player status: Installed ||
2026/03/10 14:55:11.552|INFO|Non-Interactive mode flag: False ||
2026/03/10 14:55:11.602|INFO|Bitlocker protection status: PROTECTION_ON ||
2026/03/10 14:55:11.602|INFO|Smart App Control status: SACStatus_Disabled ||
2026/03/10 14:55:11.602|INFO|Setting admin access rights - Directory: C:\Users\Trist\AppData\Local\Temp\Intel\NPUInstaller\Installer_13269644\. ||
2026/03/10 14:55:11.602|INFO|Setting admin access rights - DONE ||
2026/03/10 14:55:11.602|INFO|"Installer" process priority class: High ||
2026/03/10 14:55:11.939|INFO|Creating event object with name "Global\IntelNpuInstallerUIRendered"... ||
2026/03/10 14:55:11.939|INFO|Creating event object with name "Global\IntelNpuInstallerUIRendered" - DONE ||
2026/03/10 14:55:12.095|WARN|The specified directory does not have any INF files. Directory root = "C:\Users\Trist\AppData\Local\Temp\Intel\NPUInstaller\Installer_13269644". ||
2026/03/10 14:55:12.095|INFO|
INF files in installer location:
{
}
 ||
2026/03/10 14:55:12.177|INFO|
Supported INF files in DriverStore:
{
	{
		Driver Store location: "C:\Windows\System32\DriverStore\FileRepository\npu.inf_amd64_34e0148bc3ba288d\npu.inf"
		Published name: "oem9.inf"
	}
}
 ||
2026/03/10 14:55:12.290|INFO|Received signal from "Global\IntelNpuInstallerUIRendered" ||
2026/03/10 14:55:14.913|WARN|Could not find INF for extension driver in Driver Store. Device: Intel(R) AI Boost, Published OEM INF: oem10.inf ||
2026/03/10 14:55:17.440|WARN|Could not find INF for extension driver in Driver Store. Device: Intel ACX Streaming for SDW, Published OEM INF: oem31.inf ||
2026/03/10 14:55:17.440|WARN|Could not find INF for extension driver in Driver Store. Device: Intel ACX Streaming for SDW, Published OEM INF: oem41.inf ||
2026/03/10 14:55:17.834|WARN|Could not find INF for extension driver in Driver Store. Device: Intel® Smart Sound Technologie für digitale Mikrofone, Published OEM INF: oem66.inf ||
2026/03/10 14:55:17.834|WARN|Could not find INF for extension driver in Driver Store. Device: Intel® Smart Sound Technologie für digitale Mikrofone, Published OEM INF: oem67.inf ||
2026/03/10 14:55:17.834|WARN|Could not find INF for extension driver in Driver Store. Device: Intel® Smart Sound Technologie für digitale Mikrofone, Published OEM INF: oem68.inf ||
2026/03/10 14:55:19.575|WARN|Could not find INF for extension driver in Driver Store. Device: Intel(R) HECI Protocol Device, Published OEM INF: oem48.inf ||
2026/03/10 14:55:22.573|WARN|Could not find INF for extension driver in Driver Store. Device: Intel® Smart Sound Technologie OED, Published OEM INF: oem73.inf ||
2026/03/10 14:55:23.683|WARN|Could not find INF for extension driver in Driver Store. Device: Intel(R) Innovation Platform Framework Processor Participant, Published OEM INF: oem49.inf ||
2026/03/10 14:55:24.232|WARN|Could not find INF for extension driver in Driver Store. Device: Intel(R) Arc(TM) 140V GPU (16GB), Published OEM INF: oem149.inf ||
2026/03/10 14:55:29.728|WARN|Cannot find compatible drivers for device with device instance id "SWD\DRIVERENUM\IPFEFEXTCOMPONENT&4&36AFA44&0". The device does not exist. ||
2026/03/10 14:55:30.835|WARN|Could not find INF for extension driver in Driver Store. Device: Intel® Smart Sound Technologie BUS, Published OEM INF: oem144.inf ||
2026/03/10 14:55:32.045|INFO|

Intel devices with matching INF files:
{
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Manager
      Device instance path: ACPI\INTC1068\IETM
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO UART Host Controller - A825
      Device instance path: PCI\VEN_8086&DEV_A825&SUBSYS_1E131043&REV_10\3&11583659&0&F0
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_uart2_lnl.inf_amd64_e75343513093303d\ialpss2_uart2_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO I2C Host Controller - A850
      Device instance path: PCI\VEN_8086&DEV_A850&SUBSYS_1E131043&REV_10\3&11583659&0&C8
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_i2c_lnl.inf_amd64_824f95abe35fe500\ialpss2_i2c_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) SMBus - A822
      Device instance path: PCI\VEN_8086&DEV_A822&SUBSYS_1E131043&REV_10\3&11583659&0&FC
      Device manufacturer: INTEL
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\lunarlakesystem.inf_amd64_1920a84e616fb18a\lunarlakesystem.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO Generic GPIO Host Controller
      Device instance path: ACPI\INTC105D\0
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_gpio2_lnl.inf_amd64_c9f680b99f843601\ialpss2_gpio2_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO Generic GPIO Host Controller
      Device instance path: ACPI\INTC105D\1
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_gpio2_lnl.inf_amd64_c9f680b99f843601\ialpss2_gpio2_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO Generic GPIO Host Controller
      Device instance path: ACPI\INTC105D\3
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_gpio2_lnl.inf_amd64_c9f680b99f843601\ialpss2_gpio2_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO Generic GPIO Host Controller
      Device instance path: ACPI\INTC105D\4
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_gpio2_lnl.inf_amd64_c9f680b99f843601\ialpss2_gpio2_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO Generic GPIO Host Controller
      Device instance path: ACPI\INTC105D\5
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_gpio2_lnl.inf_amd64_c9f680b99f843601\ialpss2_gpio2_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Windows Studio Effects Camera
      Device instance path: SWD\DRIVERENUM\MEP_CAMERA_COMPONENT&5&EEF0AB4&0
      Device manufacturer: Microsoft Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\mep_camera_component.inf_amd64_9274a966aba6c32a\mep_camera_component.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technologie für Bluetooth® Audio
      Device instance path: INTELAUDIO\CTLR_DEV_A828&LINKTYPE_03&DEVTYPE_00&VEN_8086&DEV_AE30&SUBSYS_1E131043&REV_0001\5&809A69D&0&0000DIF_000B&UIF_0000
      Device manufacturer: Intel(R) Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcbtau.inf_amd64_0f8334cb29cd28c2\intcbtau.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) AI Boost
      Device instance path: PCI\VEN_8086&DEV_643E&SUBSYS_20BF1043&REV_04\3&11583659&0&58
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files:
    {
      INF file path: "C:\Windows\System32\DriverStore\FileRepository\npu.inf_amd64_34e0148bc3ba288d\npu.inf"
      INF file date: "12/17/2025"
      INF file version: "32.0.100.4514"
      INF Models Section: "IntelNPU.NTamd64.10.0...26100"
      INF Models Entry: "Intel(R) AI Boost = NPU4_w11_26100_DS,PCI\VEN_8086&DEV_643E"
    }
    INF file in use by device:
    {
      INF file path: "C:\Windows\System32\DriverStore\FileRepository\npu.inf_amd64_34e0148bc3ba288d\npu.inf"
      INF file date: "12/17/2025"
      INF file version: "32.0.100.4514"
      INF Models Section: "IntelNPU.NTamd64.10.0...26100"
      INF Models Entry: "Intel(R) AI Boost = NPU4_w11_26100_DS,PCI\VEN_8086&DEV_643E"
    }
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek OVWrap2 Component
      Device instance path: SWD\DRIVERENUM\{E870C6B4-ADC4-4445-8ECD-F5C0CF16FDAD}#REALTEKOVWRAP2&9&2141874&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ovwrap2.inf_amd64_c876bb71db037af9\ovwrap2.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek OVWrap2 Component
      Device instance path: SWD\DRIVERENUM\{E870C6B4-ADC4-4445-8ECD-F5C0CF16FDAD}#REALTEKOVWRAP2&8&B881610&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ovwrap2.inf_amd64_c876bb71db037af9\ovwrap2.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek OVWrap2 Component
      Device instance path: SWD\DRIVERENUM\{E870C6B4-ADC4-4445-8ECD-F5C0CF16FDAD}#REALTEKOVWRAP2&9&A042D78&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ovwrap2.inf_amd64_c876bb71db037af9\ovwrap2.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Dynamic Tuning Technology Device Extension Component
      Device instance path: SWD\DRIVERENUM\{BC7814A1-A80E-44B3-87C6-652EAC676387}#DTTEXTCOMPONENT&4&36AFA44&0
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\dtt_sw.inf_amd64_f46d117f8b927113\dtt_sw.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: PCI Express-Stammport
      Device instance path: PCI\VEN_8086&DEV_A838&SUBSYS_00000000&REV_10\3&11583659&0&E0
      Device manufacturer: (Standardsystemgeräte)
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\pci.inf_amd64_fbb3436c925de12d\pci.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Platform Monitoring Technology (PMT) Driver
      Device instance path: PCI\VEN_8086&DEV_647D&SUBSYS_00000000&REV_04\3&11583659&0&50
      Device manufacturer: Intel(R) Platform Monitoring Technology (PMT) Device
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcpmt.inf_amd64_e1c9ad1f11e02f32\intcpmt.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel ACX Streaming for SDW
      Device instance path: INTELAUDIO\DIF_0001&UIF_0001&CTLR_DEV_A828&LINKTYPE_05&DEVTYPE_05&VEN_8086&DEV_AE35&SUBSYS_1E131043&REV_0001\5&809A69D&0&0500DIF_000B&UIF_0000
      Device manufacturer: Intel ACX Streaming for SDW
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcstreaming.inf_amd64_9a831ed41356b392\intcstreaming.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technologie für digitale Mikrofone
      Device instance path: INTELAUDIO\CTLR_DEV_A828&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_10431E13&REV_01FA\5&809A69D&0&0000DIF_000B&UIF_0000
      Device manufacturer: Intel(R) Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcdmic.inf_amd64_b909ae8702f64932\intcdmic.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technologie für USB-Audio
      Device instance path: INTELAUDIO\CTLR_DEV_A828&LINKTYPE_06&DEVTYPE_06&VEN_8086&DEV_AE50&SUBSYS_1E131043&REV_0001\0605DIF_000B&UIF_0000
      Device manufacturer: Intel(R) Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcusb.inf_amd64_e604077666c59ada\intcusb.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek OVWrapN Component
      Device instance path: SWD\DRIVERENUM\{E870C6B4-ADC4-4445-8ECD-F5C0CF16FDAD}#REALTEKOVWRAPN&8&B881610&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ovwrapn.inf_amd64_b6dde1b01ef25a0b\ovwrapn.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek OVWrapN Component
      Device instance path: SWD\DRIVERENUM\{E870C6B4-ADC4-4445-8ECD-F5C0CF16FDAD}#REALTEKOVWRAPN&9&A042D78&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ovwrapn.inf_amd64_b6dde1b01ef25a0b\ovwrapn.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek OVWrapN Component
      Device instance path: SWD\DRIVERENUM\{E870C6B4-ADC4-4445-8ECD-F5C0CF16FDAD}#REALTEKOVWRAPN&9&2141874&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ovwrapn.inf_amd64_b6dde1b01ef25a0b\ovwrapn.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: SoundWire ACX Streaming for SDW - Headset Earphone
      Device instance path: {F67B0BEA-BDB7-47D3-9131-75877CDE0ED4}\STREAMING_HEADSETOUTPUT&CP_{6B1125E3-F4A2-11F0-A0CE-806E6F6E6963}\6&1A3CB06A&0
      Device manufacturer: Intel ACX Streaming for SDW
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcstreaming.inf_amd64_9a831ed41356b392\intcstreaming.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technologie MIPI SoundWire® Controller
      Device instance path: INTELAUDIO\SDW_CTLR_DEV_EXT_A828&VEN_8086&DEV_0333\5&809A69D&0
      Device manufacturer: Intel(R) Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcsdwbus.inf_amd64_4bb1e6227a1870a2\intcsdwbus.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) HECI Protocol Device
      Device instance path: {95511210-D1F0-4091-B373-46FDCC5329F7}\ISH_HECI\4&565544B&0&01
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ishheci.inf_amd64_5ad11db0f614ef30\ishheci.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: PCI Standard-ISA-Brücke
      Device instance path: PCI\VEN_8086&DEV_A807&SUBSYS_1E131043&REV_10\3&11583659&0&F8
      Device manufacturer: (Standardsystemgeräte)
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\machine.inf_amd64_d807fc8146278f4c\machine.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: SoundWire ACX Streaming for SDW - Headset Microphone
      Device instance path: {F67B0BEA-BDB7-47D3-9131-75877CDE0ED4}\STREAMING_HEADSETMIC&CP_{6B1125E2-F4A2-11F0-A0CE-806E6F6E6963}\6&1A3CB06A&0
      Device manufacturer: Intel ACX Streaming for SDW
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcstreaming.inf_amd64_9a831ed41356b392\intcstreaming.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: PCI Standard-Host-CPU-Brücke
      Device instance path: PCI\VEN_8086&DEV_6400&SUBSYS_1E131043&REV_04\3&11583659&0&00
      Device manufacturer: (Standardsystemgeräte)
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\machine.inf_amd64_d807fc8146278f4c\machine.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: PCI Express-Stammport
      Device instance path: PCI\VEN_8086&DEV_A84F&SUBSYS_00000000&REV_10\3&11583659&0&39
      Device manufacturer: (Standardsystemgeräte)
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\pci.inf_amd64_fbb3436c925de12d\pci.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO I2C Host Controller - A879
      Device instance path: PCI\VEN_8086&DEV_A879&SUBSYS_1E131043&REV_10\3&11583659&0&A9
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_i2c_lnl.inf_amd64_824f95abe35fe500\ialpss2_i2c_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R)-Energiemodul-Plug-In
      Device instance path: ACPI\INT33A1\1
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intelpep.inf_amd64_19f35de38abffb43\intelpep.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technologie OED
      Device instance path: INTELAUDIO\DSP_CTLR_DEV_A828&VEN_8086&DEV_0222&SUBSYS_1E131043&REV_0010\4&2C1F4AA6&0&0800DIF_000B&UIF_0000
      Device manufacturer: Intel(R) Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcoed.inf_amd64_ab97e91107332e3d\intcoed.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Connectivity Performance Suite
      Device instance path: SWD\DRIVERENUM\{22D4D930-0FF9-4DAB-A3E6-DC69BE9B7D72}#ICPS&4&211A0146&0
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\icpscomponent.inf_amd64_b2e4eea8890740f6\icpscomponent.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Connectivity Performance Suite
      Device instance path: SWD\DRIVERENUM\{6D16CC30-AAA7-42FC-90E5-2D3398E2E222}#ICPS&4&211A0146&0
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\icpscomponent.inf_amd64_b2e4eea8890740f6\icpscomponent.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Processor Participant
      Device instance path: PCI\VEN_8086&DEV_641D&SUBSYS_1E131043&REV_04\3&11583659&0&20
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_4bb9da04f87a83ff\ipf_cpu.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Arc(TM) 140V GPU (16GB)
      Device instance path: PCI\VEN_8086&DEV_64A0&SUBSYS_1E131043&REV_04\3&11583659&0&10
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_dd3fc222f520d856\iigd_dch.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) SPI (flash) Controller - A823
      Device instance path: PCI\VEN_8086&DEV_A823&SUBSYS_1E131043&REV_10\3&11583659&0&FD
      Device manufacturer: INTEL
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\lunarlakesystem.inf_amd64_1920a84e616fb18a\lunarlakesystem.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek Audio Hardware Support Application
      Device instance path: SWD\DRIVERENUM\{E5EC7875-C137-4A16-AD3B-4C8F829CBF3C}#RTKAUDIOHSA&6&1A3CB06A&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\realtekhsa.inf_amd64_4c03f6f1e6990c33\realtekhsa.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: DolbyAPO Software Device (HSA)
      Device instance path: SWD\DRIVERENUM\{3FB204E6-1620-4EF6-9552-B69840E65C85}#DOLBYAPO_DAX3HSA_DOLBYACCESS&8&B881610&0
      Device manufacturer: Dolby
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\dax3_swc_hsa.inf_amd64_a80134a5a2425a57\dax3_swc_hsa.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: DolbyAPO Software Device (HSA)
      Device instance path: SWD\DRIVERENUM\{3FB204E6-1620-4EF6-9552-B69840E65C85}#DOLBYAPO_DAX3HSA_DOLBYACCESS&9&2141874&0
      Device manufacturer: Dolby
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\dax3_swc_hsa.inf_amd64_a80134a5a2425a57\dax3_swc_hsa.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) TXT Authenticated Code Module
      Device instance path: ACPI\INTC1025\2&DABA3FF&0
      Device manufacturer: INTEL
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intelacm_lnc_pw_1.20.16.0.inf_amd64_5c46b8b1b522db75\intelacm_lnc_pw_1.20.16.0.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: PCI Standard-RAM-Controller
      Device instance path: PCI\VEN_8086&DEV_A87F&SUBSYS_1E131043&REV_10\3&11583659&0&A2
      Device manufacturer: (Standardsystemgeräte)
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\machine.inf_amd64_d807fc8146278f4c\machine.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® PROSet/Wireless WiFi-Software-Erweiterung
      Device instance path: SWD\DRIVERENUM\{FEDD9DA9-3B73-4CB1-9EA1-9C8709E7CE77}#PIESOFTWARECOMPONENT&4&211A0146&0
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\piecomponent.inf_amd64_7955510f793739e6\piecomponent.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Windows Studio Effects Driver
      Device instance path: SWD\DRIVERENUM\{FE817DDD-2EAC-42EA-AD91-246F51008A65}#VEN_8086_DEV_643E_COMPONENT&4&2B50F67A&0
      Device manufacturer: Microsoft Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\microsofteffectpack.inf_amd64_8b6a2de49fc76cb1\microsofteffectpack.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: SoundWire ACX Streaming for SDW - Speaker
      Device instance path: {F67B0BEA-BDB7-47D3-9131-75877CDE0ED4}\STREAMING_SPEAKER&CP_{2C5CC508-F4A5-11F0-A0CF-F2A581960881}\6&1A3CB06A&0
      Device manufacturer: Intel ACX Streaming for SDW
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcstreaming.inf_amd64_9a831ed41356b392\intcstreaming.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO I2C Host Controller - A851
      Device instance path: PCI\VEN_8086&DEV_A851&SUBSYS_1E131043&REV_10\3&11583659&0&C9
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_i2c_lnl.inf_amd64_824f95abe35fe500\ialpss2_i2c_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Integrated Sensor Solution
      Device instance path: PCI\VEN_8086&DEV_A845&SUBSYS_00000000&REV_10\3&11583659&0&90
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ishoed.inf_amd64_8eeef70ae2ace25c\ishoed.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN2
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN1
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN8
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN6
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN3
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN4
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Generic Participant
      Device instance path: ACPI\INTC1069\SEN7
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_acpi.inf_amd64_ad8c709509b3a92c\ipf_acpi.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technology for Bluetooth® LE Audio
      Device instance path: INTELAUDIO\CTLR_DEV_A828&LINKTYPE_03&DEVTYPE_03&VEN_8086&DEV_AE33&SUBSYS_1E131043&REV_0001\5&809A69D&0&0301DIF_000B&UIF_0000
      Device manufacturer: Intel® Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcbtle.inf_amd64_1b9c797546489994\intcbtle.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Innovation Platform Framework Extensible Framework
      Device instance path: SWD\DRIVERENUM\IPFEFEXTCOMPONENT&4&36AFA44&0
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_4bb9da04f87a83ff\ipf_cpu.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Management Engine WMI Provider
      Device instance path: SWD\DRIVERENUM\OEM_WMI_COMPONENT&4&24DE3D8&0
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\mewmiprov.inf_amd64_0ce29d36fc8607e6\mewmiprov.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Management Engine Interface #1
      Device instance path: PCI\VEN_8086&DEV_A870&SUBSYS_1E131043&REV_10\3&11583659&0&B0
      Device manufacturer: Intel
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\heci.inf_amd64_345c05c2cb146748\heci.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel® Smart Sound Technologie BUS
      Device instance path: PCI\VEN_8086&DEV_A828&SUBSYS_1E131043&REV_10\3&11583659&0&FB
      Device manufacturer: Intel(R) Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_03cafbb76f5c693a\intcaudiobus.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Realtek Audio Universal Service
      Device instance path: SWD\DRIVERENUM\{E5EC7875-C137-4A16-AD3B-4C8F829CBF3C}#RTKAUDIOSRV&6&1A3CB06A&0
      Device manufacturer: Realtek
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\realtekservice.inf_amd64_a9d295381d33babe\realtekservice.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: Intel(R) Serial IO I2C Host Controller - A878
      Device instance path: PCI\VEN_8086&DEV_A878&SUBSYS_1E131043&REV_10\3&11583659&0&A8
      Device manufacturer: Intel Corporation
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\ialpss2_i2c_lnl.inf_amd64_824f95abe35fe500\ialpss2_i2c_lnl.inf
    All matching Installer INF files: "NULL"
  }
  {
    Device
    {
      Device name: PCI Express-Stammport
      Device instance path: PCI\VEN_8086&DEV_A84E&SUBSYS_00000000&REV_10\3&11583659&0&38
      Device manufacturer: (Standardsystemgeräte)
    }
    All matching/supported Driver Store INF files: "NULL"
    INF file in use by device: C:\WINDOWS\System32\DriverStore\FileRepository\pci.inf_amd64_fbb3436c925de12d\pci.inf
    All matching Installer INF files: "NULL"
  }
}
 ||
2026/03/10 14:55:32.772|INFO|No legacy software detected. Skipping removal process. ||
2026/03/10 14:55:32.772|INFO|
Components:
{
	Intel® NPU-Treiber, InstallerVersion = Nicht verfügbar, ExistingVersion = Nicht verfügbar
	Deinstallationsprogramm für Intel® NPU-Software und -Treiber, InstallerVersion = , ExistingVersion = 
}
 ||
2026/03/10 14:55:32.772|INFO|Checking for other driver installations, not triggered by the installer. ||
2026/03/10 14:55:32.772|INFO|No other driver installations. ||
2026/03/10 14:55:32.772|INFO|Blocking Windows Update... ||
2026/03/10 14:55:34.867|INFO|Could not stop the "wuauserv" service in a timely fashion. Killing the service... ||
2026/03/10 14:55:35.048|ERROR|Something went wrong killing the "wuauserv"service.
Details: Installer.Core.Models.Exceptions.ServiceOperationException: Cannot force the 'wuauserv 'to be closed. Details; "ERFOLGREICH: Der Prozess mit PID 10952 wurde beendet.
"
   at Installer.Services.BehaviourExecutor.DeviceOperationExecutor.Helpers.ServiceHelpers.ServiceKiller.KillServiceAsync(String serviceName). ||
2026/03/10 14:55:35.048|ERROR|Something went wrong while changing service desiredStatus. Service name - "wuauserv".
Details: Installer.Core.Models.Exceptions.ServiceOperationException: Problem with stopping the service. Output: Timeout exeeded (2 miliseconds).
   at Installer.Services.BehaviourExecutor.DeviceOperationsDefiner.DeviceOperationExecutor.Helpers.ServiceHelpers.ServiceStopper.<>c__DisplayClass2_0.<<StopServiceAsync>b__0>d.MoveNext()
--- End of stack trace from previous location ---
   at Installer.Services.ApplicationServices.AppStartupOperationsExecutor.Helpers.ServiceTemporaryChangesManager.DisableServiceAsync(String serviceName). ||
2026/03/10 14:55:35.048|ERROR|Blocking Windows Update - FAILED ||
2026/03/10 14:55:35.048|INFO| ||
2026/03/10 14:55:35.048|INFO|
Files in Extras folder.
{
	
}
 ||
2026/03/10 14:55:35.054|INFO|Extras digital signature check took 1,47E-05 sec. ||
2026/03/10 14:55:35.054|ERROR|Could not find driver file. ||
2026/03/10 14:55:35.054|INFO|FW update service prerequisites check... ||
2026/03/10 14:55:35.054|WARN|No supported devices by the driver. Skipping FW update service prerequisites check. ||
97 KB
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Mike_Intel
Moderator
‎03-10-2026 08:26 PM
3,774 Views
Solved Jump to solution

Hello DSCP02,


Thank you for bringing this to our attention. We have thoroughly investigated the issue you reported and are happy to inform you that it has been successfully resolved.


For the steps, please follow the guide below:


  1. Please download the latest NPU driver version 32.0.100.4621. Intel® NPU Driver - Windows*
  2. Follow the steps in the installation link: How To Install or Update the Intel® NPU Driver


If you have questions, please let us know. Thank you.



Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
‎03-15-2026 05:16 PM
3,035 Views
Solved Jump to solution

Hello DSCP02,


I hope this message finds you well.


I can see that you already tagged the thread as "Solved" and you accepted my last post as the solution.

Thank you for updating the thread and trying my last recommendation. I am glad that your system is working fine now.


Since the thread is now tagged as "Solved", I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 


Thank you and have a great day. 


Best regards,

Michael L.

Intel Customer Support Technician


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