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intel(r) uhd graphics 610 horizontal lines on videos

diegomgar
Novice
606 Views

New PC connected to an ultrawide 49'' Samsung resolution 5120 x 1440. The graphic card is an intel(r) uhd graphics 610 and it has been updated via the intel website to the latest driver. The monitor and CPU are connected via displayport cable, both are brand new. 

I have tried to switch the resolution to 3840 x 1080 as recommended by the settings but when doing so Windows 10 reverses it back automatically to the highest resolution. 

Any idea what it may cause this? both the monitor and CPU are new. 

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0 Kudos
8 Replies
AlHill
Super User
590 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

 

diegomgar
Novice
585 Views

Sorry I'm not sure how to do that. 

AlHill
Super User
580 Views

Just two step:

 

Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc

 

diegomgar
Novice
575 Views

ah sorry I didn't realise I had to 'click the link' apologies. Please see enclosed the text file with the findings. 

 

diegomgar
Novice
564 Views

I have a purchased a Mini Silent Intel PC 8th / 9th Gen, Passive PC ASUSTeK COMPUTER INC. PRIME H310T R2.0 Rev X.0x and also purchased a Samsung 49'' ultrawide monitor with it. My Graphic card is an intel(r) uhd graphics 610 and does not function properly with this monitor. I need to find a graphic card that fits into my PC and that works with my new monitor. Could you help please?

n_scott_pearson
Super User Retired Employee
557 Views

You said you had the latest graphics driver installed but what you have is actually ancient. You have build 6952 installed but the latest from Intel is 8336 (there's also a Beta 8425 if you want to try that).

8336 is available here:  https://downloadcenter.intel.com/download/29674/Intel-Graphics-Windows-10-DCH-Drivers

Beta 8425 is available here: https://downloadcenter.intel.com/download/29679/Intel-Graphics-BETA-Windows-10-DCH-Drivers

...S

diegomgar
Novice
551 Views

 

Just tried it and this came up.

diegomgar_0-1594792820560.png

 

n_scott_pearson
Super User Retired Employee
537 Views

Well, that's not good.

The standard response for cases like this is to do a from-scratch installation of the new driver...

Manually uninstall the existing driver package, reboot and then install the new package. I usually start in Apps and Features and uninstall the Intel Graphics Driver entry. If no entry exists, start up Device Manager, expand the Display Adapters section, right click on the Intel HD Graphics entry and select Uninstall Device. When the Uninstall Device dialog appears, place a checkmark beside the Delete the driver software for this device question and then click on Uninstall.

Hope this helps,

...S

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