intel sst audio device (wdm) not working

[ngome3]

i suddenly restarted my trekstor surfbook w2 then i noticed that there was a big x on the audio icon

i tried to fix it several time but i failed i tried to reinstall driver,update driver,enable windows audio,etc

im having this issue for 2 days even if i had the drivver for intel sst audio device and es8316audcodec device

sorry for my bad english

i hope someone will help me with this problem

[idata]

Hello ihateproblem.exe,

I understand that you are having problems with the audio of your system since it shows a red "X" on the audio icon. Regarding this issue, I was checking with the processor of the system you currently have and I was not able to find any drivers for audio. In this case what I would recommend you to do is to contact the OEM (Original Equipment Manufacturer) which in this case is "Trekstor".Something else you could try is to download the driver package they have available in their website which you can also access to contact their support if applicable. Please refer to the following link:http://www.trekstor.de/products/notebook/detail-notebook/product/surfbook-w2.html http://www.trekstor.de/products/notebook/detail-notebook/product/surfbook-w2.html*Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.* Regards,David V

[ngome3]

i alredy had the driver package and tried to install it but doesnt work

[idata]

Hello ihateproblem.exe,

Thank you for your response,I see that you already installed the driver package. Being this the case then the best option is to get in contact with the original equipment manufacturer since they are the ones who provide the hardware and put it together to make your system. As a side note, I was researching and I was able to find an article related to the problem you are currently experiencing, this problem could be related to a problem with the Operating System. Here is the link:https://answers.microsoft.com/en-us/windows/forum/windows_vista/red-x-on-speaker-icon-and-getting-error-no-audio/663bece7-0a0d-4e19-ad8e-3c4545ee3b89 https://answers.microsoft.com/en-us/windows/forum/windows_vista/red-x-on-speaker-icon-and-getting-error-no-audio/663bece7-0a0d-4e19-ad8e-3c4545ee3b89*Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.*Regards,David V

[idata]

Hello ihateproblem.exe,

I am following up with your case and see that we have not heard back from you.If you need more assistance do not hesitate to reply.Regards,David V