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intel uhd 620 game crash. Error IGFX stopped responding

macs565
Beginner
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hello

"Display driver igfx stopped responding and has successfully recovered."

this error blocks my computer in few games. What i mean by this the game just crash but windows allows me to work without any blue screen or something similiar.

I have laptop Huawei D15 (Intel Core i5-10210U CPU @ 1.60GHz 2.11 GHz with Intel UHD 620, OS build: 19045.2965).

 

one day ago this laptop was fully checked by manufacturer for hardware issues (because laptop still has a warranty) and they confirmed that all hardware is ok.  It took them almost 2 weeks to say that it's fine.

I didn't notice any unusual temps or other things during gaming and this laptop doesn't even use full clock frequency so I'm not overwhelming it.

 

I tried all drivers (with DDU, without DDU) from 2020 up to the latest driver from 2023  (ver.31.0.101.2121)  and nothing works.

I did few times a Win 10 recovery with clearing all data, I also tried Win 11 and the same error is still occurs me almost 2 months .

 

The game crash happens without any signals, it could be after 1 hour of playing up to 4h. The thing is that  Intel drivers or microsoft win 10 cause this error not hardware but I'm helpless in this situation because i tried all steps from Intel community and microsoft regarding this issue.

 

I attached inte SSU report and event viewer printscreens.

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