Community
cancel
Showing results for 
Search instead for 
Did you mean: 
slee1111
Beginner
1,000 Views

intel uhd 620 not support SM3.0

Hi,

Anyone can help me why my game is not able to detect Intel UHD 620 support SM3.0 and above?

I do dxdiad and I hv Direct X 12 install with SM5.0 support.

However, my game are not able to load or install due to SM3.0 issue.

System: XPS 13 9370 model

0 Kudos
2 Replies
idata
Community Manager
134 Views

Hello stevenlee28

 

 

Thank you for joining the Intel® community.

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Also, the graphics report. Please follow these steps:
  1. In the keyboard, press WinLogo key + R.
  2. In the Run box please type dxdiag and hit Enter.
  3. Click on Save All Information (save it in your desktop).
  4. please attach the report to the thread.

 

Let me know the game and version of the game that is presenting the problem.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.
idata
Community Manager
134 Views

Hello

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

Reply