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VCatt
Beginner
1,445 Views

Any reason why only one of the nuc8i7HVK HDMI ports seems to work?

I am trying to use 2 monitors but only the front HDMI port on my new nuc8i7HVK seems to work. I have tested both screens and they work on that front port, but not the back one. Both cables work also. Win10 says it can't detect a second screen in the Display settings no matter what I do. I have been on the Intel site and downloaded all latest drivers. Rebooted several times. Anyone have any ideas?

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4 Replies
idata
Community Manager
45 Views

VirginiaC: We will do our best to assist you with this scenario.

We will do further research on this matter and we will try to replicate the issue, as soon as I get any updates I will post all the details on this thread.

Any questions, please let me know.

Regards,

 

Alberto R
Ronny_G_Intel
Moderator
45 Views

Hi VirginiaC,

Could you please run the Intel® System Support Utility for Windows* https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* and attach the report to the community?

Remember that you really need to have the Radeon* Graphics and the Intel(R) HD Graphics driver installed.

https://downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b... Download Radeon™ RX Vega M Graphics Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t... Download Intel® HD Graphics Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

Regards,

Ronny G

VCatt
Beginner
45 Views

Hi there

After spending HOURS downloading all recommended drivers and reading up on it on the internet, we took the unit back to the store who agreed something was wrong and their technicians (who originally configured it) did something to install other drivers (possibly the ones you have provided below) and it's now all working. Such a relief.

Many thanks

Virginia

Ronny_G_Intel
Moderator
45 Views

Fantastic! Thanks for letting me know Virginia.

Regards,

Ronny G