irisxe显卡驱动更新后无法识别显卡且游戏颜色显示不正常

[啊咦法]

显卡驱动更新到32.0.101.6881后，首先显卡软件显示不支持我的设备（图1），然后在玩我的世界的时候白天的天空看着很黑（图2，图3），越是接近太阳的地方越黑，正视太阳的时候也更黑，上个版本的时候还没出现这个问题。

[VonM_Intel]

Hi 啊咦法,

请注意，我只能用英语为您提供支持。我使用网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

Thank you for posting in our Community and for providing detailed observations about the issue you're encountering after updating to driver version 32.0.101.6881. Based on your description, there appear to be two key concerns:

1. The Intel Graphics Software or related utility reports your device as “not supported.”
2. Minecraft displays abnormal lighting and color rendering, particularly when looking toward the sun.

These symptoms may point to a regression or compatibility issue introduced in the latest driver build. To assist you further and escalate this appropriately if needed, could you please help us with the following information:

• What is the exact model of your device (laptop/desktop)?
• Was the driver installed via Windows Update, Intel’s website, or the system manufacturer?
• Does the Intel Graphics Command Center open at all, or does it crash/produce an error?
• Do other games or applications show any graphical abnormalities, or is the issue isolated to Minecraft?

Additionally, it would be extremely helpful if you could attach a System Support Utility (SSU) report. This will allow us to review your system configuration and driver stack in more detail.

If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[啊咦法]

VonM 你好：

对于你提出的问题，我做出如下解答：

1.我使用的设备是笔记本电脑，型号是HUAWEI Matebook D 14(NbF)，系统版本为Windows11家庭版24H2。我使用的外接显示器（品牌为AMZFAST，型号为25X1，HDMI接口支持180Hz刷新率的数据输入），通过HDMI接口将笔记本电脑和外置显示器连接，电脑画面仅在外接显示器上显示。

2.驱动程序是通过Intel Driver & Support Assistant下载并安装的，但期间经历过一次安装失败，第二次安装成功了。

3.驱动程序在游玩我的世界的时候已经打开，并且没有出现崩溃的情况。

4.其他游戏及图形程序异常暂时没有发现。

此外，上报此问题当天我就把驱动程序更改为gfx_win_101.6790版本，解决了上述部分问题，比如我的世界基岩版游戏中着色器异常，以及我的驱动无法识别我的硬件。

但是当今天我再使用电脑的时候，Intel Driver & Support Assistant无法检测我的电脑的硬件信息，重新安装该软件也无济于事，尽管我重新安装所有intel驱动程序也没能解决这个问题。

不过当我今天再次通过Intel官网下载显卡驱动程序gfx_win_101.6881并安装后，我的世界游戏问题以及该显卡驱动无法识别硬件问题也解决了，但我的外接显示器支持180Hz，显卡驱动软件只能以最高120Hz的刷新率使用我的显示器。

我在附件中上传了在安装有gfx_win_101.6790版本显卡驱动程序时通过System Supprot Utility(SSU)收集的电脑信息，希望可以帮助及对解决我仍存在的问题以及改进产品提供帮助，感谢你的热心指导以及耐心等待！

[VonM_Intel]

Hello 啊咦法,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[JedG_Intel]

Hello 啊咦法,

Thank you for sharing all this information and I'm glad to hear that the issues was fixed after downloading the driver 32.0.101.6881 through Intel's website.

Since there's a new issue with the refresh rate and in order to ensure that we can provide you with the most accurate and efficient support, we kindly recommend that you initiate a separate support thread specifically for this concern.

This request is due to certain system and procedural limitations that may hinder our ability to effectively manage multiple issues within a single thread. Additionally, creating a dedicated thread for the refresh rate issue will help us avoid any potential confusion, as this current thread was originally intended to address the graphics-related issue specific to Minecraft.

Best regards

Jed G.

Intel Customer Support Technician

[啊咦法]

好的，感谢你的回答，后面我会继续就频率问题进行提问。

[VonM_Intel]

Hello 啊咦法,

I'm glad to hear that the issue was resolved after installing driver version 32.0.101.6881 from the Intel website. Thank you for confirming that. Regarding the new concern with the refresh rate, to ensure we can provide the most accurate and efficient support, we kindly recommend creating a separate support thread specifically for that issue. This approach helps us stay aligned with our system and procedural guidelines, which are designed to keep each case focused and well-managed. It also helps prevent confusion, as this current thread was originally intended for the Minecraft-related graphics issue.

With that, I’ll go ahead and close this thread. Should you need further assistance, please don’t hesitate to open a new question. We’ll be happy to help!

Thank you again for your cooperation and understanding.

Best regards

Von M.

Intel Customer Support Technician

[啊咦法]

好的