Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20865 Discussions

issues with a750 blue screen

rajrahman
Novice
841 Views

I am currently using 12400f and a750 after Playing a game my pc freezes and monitor goes black then takes me to blue screen of death using latest drivers.thank you

Labels (1)
6 Replies
Andres_Intel
Employee
803 Views

Hello rajrahman,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having Blue Screen of Death (BSOD) issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


0 Kudos
rajrahman
Novice
778 Views

this happens after exiting the game and my screen suddenly freezes then appears BSOD

0 Kudos
Andres_Intel
Employee
763 Views

Hello rajrahman,

 

 

Thank you for your response, it has been very helpful.


Remember to provide the information requested in the previous post, this is for me to have a better understanding of the issue and system hardware, and start with the troubleshooting. Just to remind you, find below the information requested:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


0 Kudos
Andres_Intel
Employee
720 Views

Hello rajrahman,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,


Andres P.

Intel Customer Support Technician


0 Kudos
rajrahman
Novice
702 Views

i just did a clean install using DDU AND that solved the issue

0 Kudos
Andres_Intel
Employee
698 Views

Hello rajrahman,

 


Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


0 Kudos
Reply