issues with a750 blue screen

[rajrahman]

I am currently using 12400f and a750 after Playing a game my pc freezes and monitor goes black then takes me to blue screen of death using latest drivers.thank you

[Andres_Intel]

Hello rajrahman,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having Blue Screen of Death (BSOD) issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Does it happen with a specific game?
• Was it working before?
• If possible, take a picture of the BSOD error
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[rajrahman]

this happens after exiting the game and my screen suddenly freezes then appears BSOD

[Andres_Intel]

Hello rajrahman,

Thank you for your response, it has been very helpful.

Remember to provide the information requested in the previous post, this is for me to have a better understanding of the issue and system hardware, and start with the troubleshooting. Just to remind you, find below the information requested:

• Does it happen with a specific game or in different games?
• Was it working before? If so, when did the issue start?
• If possible, take a picture of the BSOD error
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello rajrahman,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[rajrahman]

i just did a clean install using DDU AND that solved the issue

[Andres_Intel]

Hello rajrahman,

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician