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lag during gaming

While playing Valorant , the game freezes frequently and the GPU (INTEL UHD 630) usage drops to 1% and the power usage is very high. Due to this I am not able to play the game.

I hope this problem can be solved.   

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Hello deveshjs, 

 

Thank you for posting on the Intel® communities.   

 

So we can have more information from your system, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. Was this game playable before? If yes, do you remember making any changes before the issue started?  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


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Hello deveshjs,  

 

I can see that you have another thread about the same behavior with more details here: https://community.intel.com/t5/Graphics/lag-during-gaming/m-p/1230476#M91744  

 

In order to avoid duplication of efforts, we will close this inquiry and the support will continue via the thread mentioned above. 

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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