my output to is missing when connected to dual monitor!

[MMitc4]

Hi, i recently brought a new laptop and

the specs are

Window 10 and its using nvidia geforce 1060 for laptop

The screen is able to show the image but the system don't seems to detect it as another screen.

currently the system detect the built in display and monitor as 1 display screen ,not two

[idata]

Hello Mitch93:

Please try the following driver, it is the Beta driver version 4530: https://downloadcenter.intel.com/download/26305/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26305/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Also, if the laptop is using an Nvidia video card, then the best thing to do will be to get the drivers directly from Nvidia's web site: http://www.nvidia.com/Download/index.aspx?lang=en-us http://www.nvidia.com/Download/index.aspx?lang=en-us

Which video ports are you using?

Did it work fine before?

Did you test it with a different cables?

Another option will be to use the drivers from Microsoft, you can try that by doing a BIOS update.

Besides that, you can always get in contact with the manufacturer of the laptop, so they can check if they have a graphics driver for it, or if they can try a BIOS update on it, or to get further technical and warranty support.

Any questions, please let me know.

Alberto

[idata]

Hello Mitch93:

I just wanted to check if the information posted previously was useful for you and if you need further assistance or the problem was resolved? Any questions, please let me know. Alberto

[MMitc4]

HI!, sorry for the late reply,

i tried doing it but the problem still exist,

i tried asking my manufacturer and they said it's a microsoft bug and hoping for a fix

[idata]

Hello Mitch93:

Thank you very much for providing that information. In that case, if this is a Microsoft bug, as an option you can always get in contact with them directly for further assistance, in order to find out if there will be a fix for this problem anytime soon: Microsoft's phone number: 1 800-642-7676 Microsoft's support site: https://support.microsoft.com/en-us https://support.microsoft.com/en-us I hope there will be a fix for this problem so you can use the laptop the way you wanted. Regards Alberto