Graphics
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new driver update bricks my computer

wave5
Beginner
1,106 Views

After forgetting to update my drivers on my Arc 750, I decided to grab the newest driver and immediately ran into problems of freezing my screen, but my mouse could still move. I had to revert to an old driver using safe mode. I have seen elsewhere on the forum that enabling resizable Bar fixes it but my motherboard( Intel(R) Xeon(R) CPU E5-1620 v3, 3.50GHz) doesn't support it. Does anyone know how to get this new driver update to work without enabling resizable bar? Thank you.

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7 Replies
Jocelyn_Intel
Employee
1,042 Views

Hello, @wave5  

 

Thank you for posting on the Intel® communities.  

 

We are sorry for the inconvenience with the latest driver, this issue has been reported already (Bud ID 18029726035) and the current workaround is to roll back to driver version 31.0.101.4225. Have you tried this workaround? 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,018 Views

Hello, @wave5  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
993 Views

Hello, @wave5  

 

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
965 Views

Hello, @wave5  

 

We hope you are great and this post gets to you. 

 

We recommend you to try the latest graphics beta driver 31.0.101.4382 recently released, which contains a fix for this issue.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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HoQuangNgoc
Employee
868 Views

Hi team,

as you said this driver may fix this issue, for both Windows 10 and 11?

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Jocelyn_Intel
Employee
929 Views

Hello, @wave5  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
878 Views

Hello, @wave5  

 

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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