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kkuma22
Beginner
1,173 Views

please help for installing graphics driver for my newly bought NUC8i5beh model . it says installation package is not supported by this processor type.

 
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11 Replies
RAJU2529
New Contributor III
135 Views

first try to update the bios , before updating bios , contact customer care by phonecall

here is the website to download BIOS firmware for your model

https://downloadcenter.intel.com/download/28394/BIOS-Update-BECFL357-86A-?product=126148

 

try this version driver 24.20.100.6286 , its from intel website , below is the download page

https://downloadcenter.intel.com/download/28233/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

after downloads, completely uninstall previous old versions by using revo uninstaller software , and then restart the windows , then do clean install graphics driver .

kkuma22
Beginner
135 Views

Tried already it is not helping.​

n_scott_pearson
Super User Retired Employee
135 Views

What version of the BIOS and what version of Windows 10 do you have installed?

kkuma22
Beginner
135 Views

Bios latest version I remember it is 0056 something which is the latest one and it is windows 10 home 64 bit version.​while installing the driver it says SW is not compatible with current processor!.

kkuma22
Beginner
135 Views

There is no issue while installation for bios.it went smoothly.

Only thing I did not tried is ​i did not updated the windows 10as it is used without entering the keys.is it cos of that Iam not able to install the graphics driver?

kkuma22
Beginner
135 Views

Initially I tried with windows 8 but none of the drivers are ​supporting to windows 8 even WiFi is not supporting so changed back to win 10 pro 64bit and again graphics drivers and audio driver is not getting installed so tried with windows home 64 bit version .same error is appearing software is not compatible with current processor type.i don't understand what am I missing here.

n_scott_pearson
Super User Retired Employee
135 Views

By version, I mean what build? 1809? 1804? 1709? What?

kkuma22
Beginner
135 Views

It shows as build 10240​

n_scott_pearson
Super User Retired Employee
135 Views

Well that's your problem. The driver has been modified to work with the latest versions of Windows 10 and doesn't work with Windows 10 versions this old. Upgrade to RS4 (17134) or the latest RS5 (17763).

 

Hope this helps,

...S

kkuma22
Beginner
135 Views

Thanks for pointing out.

Already started downloading the latest version windows .

Let me see how it goes.​

kkuma22
Beginner
135 Views

Yes.

Thanks once again.

Downloaded latest ​windows 10 with same pc .​Performed clean installation from scratch .Now it is accepting the drivers.

No pending drivers.

Issue resolved. ​

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